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“Good service but expensive wifi” 3 of 5 stars
Review of Hilton London Heathrow Airport

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Hilton London Heathrow Airport
4.0 of 5 Hotel   |   Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England   |  
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Ranked #6 of 22 hotels in Hounslow
Amsterdam, The Netherlands
Top Contributor
109 reviews 109 reviews
36 hotel reviews
Reviews in 60 cities Reviews in 60 cities
78 helpful votes 78 helpful votes
“Good service but expensive wifi”
3 of 5 stars Reviewed February 13, 2013

The hotel is excellent situated across from T4 and with a private walkway from the terminal, there is no need to cross any airport roads. The atrium of the hotel, where reception and lobby bar and restaurant are located, is more than you'd expect from an airport hotel. Reception was most kind and efficient. Our room was on the third floor, on the T4 side. Looking at but not hearing the airplanes so that will not interfere with your rest. Dimensions of the standard room are on the smaller side, especially if you are traveling with a companion and you both have suitcases.The room itself, though, looked a bit tired. It was clean but it had definite signs of wear and a bit tatty here and there. No other rooms were available, unfortunately. All standard amenities are present. The wifi signal in the room was non detectable and from what I have understood, quite expensive at GBP15 or so per 24hrs. In these times of smart phones and tablets (not to mention notebooks and laptops) I honestly feel wifi should be offered standard at no charge in any hotel. It appears that the bigger the hotel(chain), the more expensive wifi is. If the golden arches and coffeemakers can in all of their branches, I think a hotel can, too. I understand the necessity to make money but I also feel the hospitality industry should be able to find a better way than using wifi as a milking cow and maybe reinvent itself.
In this particular case, the Hilton T4 airport hotel does offer FREE wifi in the lobby with ample signal. And although the login process was easy, I couldn't get it too work. However, this was resolved quickly and most friendly by the lady at reception. This hotel offers excellent and friendly service and good on site amenities for everybody who chooses to stay at the airport. I can recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, February 25, 2013
Dear Stalex24

Thank you for posting a comment following your stay at the Hilton London Heathrow Airport and I am pleased to learn that overall you enjoyed your stay.

Retrospectively, if I can assist further with this by answering any specific points raised, or perhaps assistance on a future stay, please mail me on :-
su.mills@hilton.com


With regards and many thanks again,
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 12, 2013 via mobile

Location was great if you are in T4. The common area of the hotel was nice but the room was quite dated. It served my overnight purpose but ill definitely look at other hotels should I have to stay overnight at heathrow again

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Public Relations Manager at Hilton London Heathrow Airport, responded to this review, February 19, 2013
Dear Qwicker1985

Thank you for posting a review on the hotel. I am sorry to hear that you were a little unhappy with the accommodtion at the hotel but I am happy to advise that there is a refurbishment now taking place of all the hotel bedrooms.

Should you wish to contact me regarding any other aspect of your stay please do not hesitate to contact me on su.mills@hilton.com

Kind regards
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Sheffield, United Kingdom
Top Contributor
116 reviews 116 reviews
34 hotel reviews
Reviews in 44 cities Reviews in 44 cities
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed February 12, 2013

We stayed here before our flight and it was brilliant value and so easy to access T3 where we were flying from.
Checkout was supposed to be 12noon but without prompting on our part, this was extended to 1pm as that's when we'd plan to set off. A nice touch.
Plenty of parking spaces and of a good size.
Use hotel postcode for Sat Nav and it'll literally take you to the front door of the hotel, however signage is also excellent anyway, just takes the stress out of driving around that area if you're not familiar with it

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, February 19, 2013
Dear SuntanMan10

Thank you for posting a comment following your stay at the Hilton London Heathrow Airport and I am pleased to learn that overall you enjoyed your stay. Thank you also for the useful tips for travellers arriving at the hotel.

Retrospectively, if I can assist further with this by answering any specific points raised, or perhaps assistance on a future stay, please mail me on :-
su.mills@hilton.com


With regards and many thanks again,
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Newmarket, England
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 11, 2013

Another excellent stay at the T4 Hilton. Welcomed again as a Hilton Honours member, sorted mt preferred room out and the extra pillows I asked for were in the room already.
Concierge fantastic, sorted out the transfer to Terminal 3 as the Heathrow Express wasn't working when that early in the morning.
Dinner in the restaurant/bar was excellent. It really feels welcoming every time I walk through the door.
I look forward to going back soon!

Room Tip: Rooms on south side a little quieter.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, February 19, 2013
Dear emirates123

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am pleased to read your review and good to know that you had a lovely stay with us.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards
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Portland, Oregon
Top Contributor
95 reviews 95 reviews
61 hotel reviews
Reviews in 48 cities Reviews in 48 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 10, 2013

I stayed for one night before an early flight back to the US. I was looking for a hotel that was easy to get to and that was part of the Hilton Honors chain. I was greeted at check in as a Hilton Honor member and check in was quick and convenient.
I got a room on the executive floor, which included access to the Executive lounge. The room, on the 5th floor was as expected, clean tidy, contemporary. The bathroom was well laid out and was a wet room with a walk-in shower. The executive lounge was excellent, including the snacks and free drinks. I also ate in the Italian restaurant which was good.Breakfast was again in the executive lounge and a I was very surprised with the choice of food available. Scrambled egg and smoked salmon with OJ and a cafe Latte for breakfast was a great start to the day.

The hotel is well signposted from Terminal 4, which is becoming a bit of a ghetto terminal in my opinion, now that BA have moved to T5 but that is nothing to do with the hotel. The hotel is connected to T4 via a long covered tube, which is a good 10 minute walk. I needed to get to terminal 1 in the morning and walked to T4 and then took the free underground train to get to T1. The only negative is that where the walkway ends you have a 50yd walk along the side of the hotel, which seems to be the smokers corner and doesn't give the best first impression of the hotel.

All in all a great stay and my favorite hotel at Heathrow.

Room Tip: I have stayed here a number of times and have never had a bad room. All are very well insulated from...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, February 12, 2013
Dear Tim F

Thank you for posting a review on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel and let me also take this opportunity to thank you for choosing to stay with us.

Thoughts and experiences from our guests are very much appreciated and are used to rectify any shortfalls highlighted to us.

We are very pleased to see you enjoyed your stay and welcome the opportunity of you staying again when we can exceed your expectations next time around.

If in the meantime I can assist with this or with any other aspect of a booking with us, I will be happy to help and remain for now with kind regards


su.mills@hilton.com
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Top Contributor
211 reviews 211 reviews
82 hotel reviews
Reviews in 96 cities Reviews in 96 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed February 10, 2013

We arrived into Heathrow from the US at 6:15am and were through Passport control and had our luggage by 7. Consequently we arrived at the hotel around 7:15am. We were pleasantly surprised that they found a room for us and checked us in. We were given access to the Executive Lounge and were able to get some breakfast! Our room was great, very comfortable. There is wifi through out the hotel but unfortunately it is very temperamental and we had a hard time staying online even long enough to check email. We will return to this hotel, in fact are already booked for our last night in London!

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, February 12, 2013
Dear Mmbecker

Thanks for a great review. We were pleased to read you enjoyed your stay and cannot wait to welcome you back soon.

Kind regards

su.mills@hilton.com
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Bedrock
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 10, 2013

If you are planning to find a hotel near London Heathrow where you hope to get some work done via Internet, this hotel will leave you disappointed. while otherwise a nice hotel with fine rooms, standard hotel amenities, and professional service, the wifi service, is not only Not Free, but also hardly usable. In my recent visit, it would not stay connected for more than 10-15 minutes, without requiring a relogin.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, February 12, 2013
Dear Fred F

Thank you for posting a review on the hotel. I am sorry to hear that we were not able to meet your expectations on this occasion and it is very regrettable that we did not have the opportunity to speak with you before you left us.

I am happy to advise that there is an enhancement to the BT Openzone service to the hotel and this is being programmed as I write. I am sorry that you were unable to connect to the wifi system satisfactorily on your stay and do hope you spoke with our Front Office for assistance at the time.

If I can be of further assistance to you please do not hesitate to contact me on su.mills@hilton.com

Kind regrds
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Additional Information about Hilton London Heathrow Airport

Address: Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Hounslow
#6 Family Hotel in Hounslow
#6 Business Hotel in Hounslow
#7 Romantic Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Official Description (provided by the hotel):
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton

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