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Hilton London Heathrow Airport: Traveler Reviews

4.0 of 5
Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
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Hilton London Heathrow Airport
Ranked #6 of 19 hotels in Hounslow
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1,107 reviews from our community

Traveler rating
    271
    428
    239
    108
    61
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Families
122
 
Couples
354
 
Solo
192
 
Business
349
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Du13
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“Excellent choice for an over night”
4 of 5 stars Reviewed December 3, 2012

I had to check in this hotel due to missing my connection flight out of Heathrow. The 1st thing I hated was the long walk through the tunnel from Heathrow to the hotel. It was a fifteen minute walk with very cold windy weather and luggage. but once out of the tunnel the long walk was worth it, it's a 5 star hotel with excellent decor and beautiful lobby and bar/lounge are behind the reception. The check-in was quite quick even though I had no reservations but given the layout of the hotel the room was far away from the lobby reception area. But once in the room or even the hotel, you hear no planes at all as if your in the city. The room size is very nice with all amenities and coffee/tea makings, but no window to open given the hotel location.
The staff are friendly and helpful. I would stay there again if I had an over night at Heathrow.

Room Tip: To have quick access to lobby area/lounge and front desk, ask for a room close to the elevators, (an...
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  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Du13 about Hilton London Heathrow Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review
December 18, 2012
Dear Du13

Thank you for posting a comment following your stay at the Hilton London Heathrow Airport albeit your stay was unplanned. I am pleased you enjoyed your stay. Retrospectively, if I can assist further with this or another stay, please mail me on :- su.mills@hilton.com

With regards and thanks again,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halstead, United Kingdom
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Parking perfect paradise (for people who don't need the hassle)”
5 of 5 stars Reviewed December 2, 2012 via mobile

We stayed at the Hilton Heathrow on the night before we flew out to Dubai ..
What a great location, a short walk via a rather chilly tunnel to the centre of terminal 4
We parked our car in the car park just 30 yards from the hotel lobby
The rooms are very clean and have everything you need, it's very quite considering the runway is no more than 100mts away from your bedroom window, there was also no noise from the other guest leaving for flights all through the night, which is very unusual at airport hotels ..
We paid £165 for the night and that included 8 days parking which we feel is great value for money.
We ate in the airport terminal as the prices in the hotel were rather exspensive
This hotel is perfect for customers who don't want the hassle of picking up buses when they have returned from a long flight to get to their cars , just a short walk from the terminal ..

Perfect ..

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask awayalotboy about Hilton London Heathrow Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review
December 18, 2012
Dear awayalotboy

Thank you for posting a review on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel and let me also take this opportunity to thank you for choosing to stay with us.

Thoughts and experiences from our guests are very much appreciated and are used to rectify any shortfalls highlighted to us.

We are very pleased to see you enjoyed your stay and welcome the opportunity of you staying again when we can exceed your expectations next time around.

If in the meantime I can assist with this or with any other aspect of a booking with us, I will be happy to help and remain for now with kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
“as good as it gets”
5 of 5 stars Reviewed December 1, 2012

everything here was spot on from the moment we arrived until we left
we lacked for nothing and the service and standards were impeccable!

we especially liked the concierge,alan, was outstanding and made us feel right at home
and was very kind and gracious to our lad- great place!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask m h about Hilton London Heathrow Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review
December 18, 2012
Dear m h

Thank you for posting a comment following your stay at the Hilton London Heathrow Airport and I am pleased to learn that overall you enjoyed your stay.

Retrospectively, if I can assist further with this by answering any specific points raised, or perhaps assistance on a future stay, please mail me on :-
su.mills@hilton.com


With regards and many thanks again,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“A Little Heaven”
4 of 5 stars Reviewed November 30, 2012

This was an end of the long, active trip and we were tired, hadn't had the best of beds and were ready for a little pampering. This was a very good choice. The bed was heavenly, the little refrigerator drinks welcome, the clean and lovely bathroom a pleasure. For our last night the location was super, right next to terminal 4 at Heathrow. We just walked our bags in and caught the terminal train to our concourse. Oh, the muffins the next morning in the coffee shop were wonderfully fresh and tasty.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask maxie001 about Hilton London Heathrow Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review
December 18, 2012
Dear maxie001

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am pleased to read your review and good to know that you had a lovely stay with us.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Value for money - you have to be kidding”
2 of 5 stars Reviewed November 29, 2012

I will try and keep this short.
Plus point the location. As my partner was traveling from T4 it was an obvious choice. The hotel is directly connected to the terminal via a covered tunnel. It takes only 5 minutes to get to T4 so booking in was a dream. It also means that you can eat in T4 rather than spending 'daft' money in the hotel itself. Reasonable choice and only 5 minutes away and dont forget to stock up on essentials like water as it will cost you £4 in the hotel. Although the downside to this is that you are forbidden to use the mini bar to put your own goods in. If you do they will charge you - or so it says on a forboding notice on the front of it. I also fail to see how a small box of pringles can be £4.20 and a tiny tiny bottle of wine (187 ml) be £10.00. It really is just to much to pay. If you can try and get yourself some little milk pods as you will only get four and you need at least two per drink (it whole milk too - does anybody still drink whole milk in tea yak!)
I can imagine that when this was first opened it was fantastic however it now a few years old and it shows. The furniture is tatty and damaged. The chair was stained and worn and the wall behind the beverages was stained with splashes from the many cups of tea etc made there. The bathroom although it was clean was showing its age with the grouting in many places having turned a curious bright orange colour.
As somebody else said the windows are triple glazed and it does seem rather claustrophobic and the air con is bonkers when its on you freeze; off and you perspire alot!
The staff were not tremendously enthusiastic or welcoming rather too business like for me. Although the concierge was very helpful so big thank you to him. He actually engaged in a conversation. The odd thing was the express check out. You get a note passed under your door in the night telling you how much extra they have calculated for your stay and that you can just put your keys in an envelope and put it in a box at reception. Did they not want to say "goodbye" or "did you enjoy your stay"? Seemingly not i personally think that a bit sad and taking 'express service' one step to far.
For £189.00 for one night i thought it was absolutely NOT value for money. Not sure of what your options might be but if you are happy to get a shuttle/taxi to T4 from another hotel then save yourself the money and use them. Sorry to say i have to go back in four weeks as i've already paid for a room when i return to pick my partner up. Teach me to be so hasty.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask giddykipper1965 about Hilton London Heathrow Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review
December 20, 2012
Dear giddykipper1965

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I was disappointed to read you that you had a poor experience with us.

I do apologies for these disappointments, your comments regarding the state of the hotel is noted and we are starting a refurbishment of the hotel in the new year.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton London Heathrow Airport

Also Known As:
Hilton London Heathrow Airport Hotel
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton
Address: Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
Phone Number:
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Hounslow
#5 Business Hotels in Hounslow
#8 Family Hotels in Hounslow
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The only Heathrow Airport hotel with a courtesy shuttle bus running each 30 minutes to/ from terminal 5 and with direct access to Terminal 4 via a covered walkway. Connecting to/from terminals, 1,2 or 3, take the Heathrow Connect to Terminal 5 for the shuttle. The Hilton London Heathrow Airport hotel is also 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge with wireless internet access make the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 
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