The Hilton Heathrow Terminal 4 staff on reception made my daughter and I very welcome on a one night stay before our departure for San Francisco with their polite and friendly manner. Check in was easy and found our room with no problems. We decided to avail ourselves of the pool and sauna before having dinner. Well worth the time, even if its just to look up into atrium structure whilst leisurely enjoying your swim. We ate in the restuarant and although prices are on the expensive side the service was worth it. We did not feel at all rushed and thorough enjoyed the start to our trip.

The Hilton Heathrow Terminal 4 is bright and shiny with soaring architecture evocative of flight. It has comfortable rooms, good food, and friendly service. It almost makes you forget that it is, after all, a soulless airport hotel.

We had a late afternoon flight from Athens to Heathrow and were planning to spend one night at the Hilton Heathrow Terminal 4 before continuing our trip back to Washington Dulles the next day. Unfortunately, Hurricane Sandy hit the eastern seaboard of the United States, our flight was cancelled, and we weren’t able to go home until 2 days later. Three nights in an airport hotel is a bit much, but we managed to enjoy ourselves and the hotel helped.

We arrived at Terminal 5 and took the shuttle bus that runs every 30 minutes to the Hilton Terminal 4. Unlike the other shuttle buses, this one is dedicated to this hotel. Check-in was quick and easy. The staff was very friendly and helpful.

The rooms were spacious and comfortable, although we only had a Queen bed. One thing that was annoying was the absence of electrical outlets in the bathroom. It wasn’t an issue for me, but my wife had to find an outlet near the bed to plug in the provided blow dryer and her curling iron.

We had access to the Executive Lounge where we had a very good breakfast each morning with lots of options and enjoyed the early evening happy hour with drinks and appetizers.

The hotel is adjacent to Terminal 4 and you can reach it via a covered walkway. Since we were there for a couple of extra days, we walked to Terminal 4 and took the Underground into downtown London for sightseeing. It takes about an hour to get to Leicester Square on the Piccadilly Line.

We stayed here twice; once in late October and then a week later in November 2012.

It was very cold on our arrival in October and the walk from inside Terminal 4 to the inside of the hotel takes close on 10 minutes and can be quite unpleasant in this weather, so you need to be rugged up.
I'm guessing that there is little the hotel can do to improve the temperature inside the walking tunnel because it is open to the elements in some parts.

On our first stay we arrived at the hotel around noon and there were no rooms ready on the Club floor (2nd floor), so we were offered and accepted an inside facing room on the 3rd floor.

The room was quite adequate and clean, if a little small, but well enough appointed for a 1 night stay.
The buffet breakfast that was included was excellent with a large variety of food, and a chef to freshly cook eggs if you wanted.

On our return we were offered, and accepted a room on the 2nd (Club) floor because we were told the rooms had been renovated; what a disappointment.

I had ongoing problems with the internet connection that is apparently maintained by BT.
The hotel told me that the system had been recently upgraded and more wireless hotspots installed however this was of little help to me as I found the connection continually dropping out; I was subsequently offered a credit for the internet charge.

Both single bed bases squeaked when you sat or lay on them. Unfortunately we had not noticed the sound until it was too late, the next morning; the sound was so bad my wife had trouble sleeping because I tend to move around a lot when asleep.
When we brought the matter to the attention of the Front Desk Manager that morning she acknowledged the severity of the problem, apologised for the inconvenience and offered us compensation that we accepted.

The bathroom appeared to be dirty with possibly "black mould" on some parts of the tile grout, indicating that perhaps the room is not cleaned as well as it should be.

We stayed here because of the convenience of the location, but wonder if the convenience and some sub-standard facilities are worth the substantial price premium over hotels located just outside the airport precinct.

I stayed for 2 nights whilst running a training workshop in the hotel. As a seasoned traveller, I'm a bit picky about the service I receive and the standards I expect. This hotel did not disappoint. The staff were efficient, friendly and helpful. The food was extremely tasty (if a bit pricey) and of a very high quality. My room was spaciouis, clean and had all the facilities I needed to make my stay very comfortable. The staff working in the business centre were extremely friendly and very professional. Well done Hilton!