We stayed here twice; once in late October and then a week later in November 2012.
It was very cold on our arrival in October and the walk from inside Terminal 4 to the inside of the hotel takes close on 10 minutes and can be quite unpleasant in this weather, so you need to be rugged up.
I'm guessing that there is little the hotel can do to improve the temperature inside the walking tunnel because it is open to the elements in some parts.
On our first stay we arrived at the hotel around noon and there were no rooms ready on the Club floor (2nd floor), so we were offered and accepted an inside facing room on the 3rd floor.
The room was quite adequate and clean, if a little small, but well enough appointed for a 1 night stay.
The buffet breakfast that was included was excellent with a large variety of food, and a chef to freshly cook eggs if you wanted.
On our return we were offered, and accepted a room on the 2nd (Club) floor because we were told the rooms had been renovated; what a disappointment.
I had ongoing problems with the internet connection that is apparently maintained by BT.
The hotel told me that the system had been recently upgraded and more wireless hotspots installed however this was of little help to me as I found the connection continually dropping out; I was subsequently offered a credit for the internet charge.
Both single bed bases squeaked when you sat or lay on them. Unfortunately we had not noticed the sound until it was too late, the next morning; the sound was so bad my wife had trouble sleeping because I tend to move around a lot when asleep.
When we brought the matter to the attention of the Front Desk Manager that morning she acknowledged the severity of the problem, apologised for the inconvenience and offered us compensation that we accepted.
The bathroom appeared to be dirty with possibly "black mould" on some parts of the tile grout, indicating that perhaps the room is not cleaned as well as it should be.
We stayed here because of the convenience of the location, but wonder if the convenience and some sub-standard facilities are worth the substantial price premium over hotels located just outside the airport precinct.
- Official Description (provided by the hotel):
- The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more less
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- Also Known As:
- Hilton London Heathrow Airport Hotel Hounslow
- Hilton Hotel Hounslow
- Hilton Hounslow
- Hounslow Hilton