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“Among Airport Restaurants, This is Very Good” 4 of 5 stars
Review of Carluccio's, Heathrow Terminal 5

Carluccio's, Heathrow Terminal 5
Landside | Heathrow Terminal 5, Hounslow TW6 2GA, England
+44 20 8283 6213
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Ranked #18 of 116 Restaurants in Hounslow
Cuisines: Italian
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
Atlanta, Georgia
Top Contributor
129 reviews 129 reviews
59 restaurant reviews
Reviews in 81 cities Reviews in 81 cities
109 helpful votes 109 helpful votes
“Among Airport Restaurants, This is Very Good”
4 of 5 stars Reviewed November 6, 2012

This was my third visit to a Carluccio restaurant in as many months, and I am still very pleased with this chain. This restaurant is curiously located behind the Terminal 5 British Airways check-in counters and next to but before the entrance to departure hall and security check, which makes it convenient for travelers who want to meet with and have a coffee or meal with a non-traveler. I chose Carluccio because it gave me some assurance that I would not be airport-price-gouged but charged about the same as in any of the chain's UK restaurants. The food and service were very good, the service very attentive, and I was impressed with the luggage stow-away area, and will keep recommending Carluccio.

  • Visited November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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254 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
London
Top Contributor
253 reviews 253 reviews
199 restaurant reviews
Reviews in 50 cities Reviews in 50 cities
265 helpful votes 265 helpful votes
“Wonderful Breakfasts in fun atmosphere”
5 of 5 stars Reviewed November 6, 2012

We had a leisurely breakfast there whilst waiting for a flight & it was excellent. I asked for everything to be overcooked & they did it just the way I wanted it. The service was great aswell - there was an error with one item & they couldn't have been more apologetic or helpful in resolving it - very impressed. Recommend you go for the big breakfast - first item on the breakfast menu - it will set you up for the day!

  • Visited October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
31 reviews 31 reviews
4 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
“Best Carluccio's around”
5 of 5 stars Reviewed October 24, 2012

Came here not expecting much (particularly given experiences at other restaurants in this franchise). Was really surprised by good food and really excellent service - and excellent service from the whole team, not just a single member acting on their own initiative. Well done all round!

  • Visited October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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London, United Kingdom
Top Contributor
88 reviews 88 reviews
39 restaurant reviews
Reviews in 47 cities Reviews in 47 cities
56 helpful votes 56 helpful votes
“Surprisingly good and affordable pre-flight meal.”
4 of 5 stars Reviewed October 19, 2012

Thought this place was just a duty free shop, but it was actually a sit-down cafe/restaurant. Pleasantly surprised at the food quality and the price! They have quite a large menu, something for mostly everyone. There also have pre-fixe 3 course options as well for a great price. The service was a bit slow, or was a bit understaffed for the number of tables they have there, so I wouldn't sit in if you need to go to your flight straight away. But if you do have some time, I would recommend this place for a pre-flight meal, it beats eating plane food any day! Very clean, open spaced and modern. Wished there were more of these in the other terminals.

  • Visited September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Top Contributor
61 reviews 61 reviews
19 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
“Ambient and friendly - great airport meal”
4 of 5 stars Reviewed October 15, 2012

You wouldn't know you were in an airport; this restaurant is lovely in it's own right.

The waiting staff were super friendly, and service was quick which is great if you have somewhere to be!

Food was equally good - overall very impressed.

  • Visited October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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