I guess I shouldn't have expected much for £38 per night in the Heathrow area. I'll know better in future.
I was shown to a tiny room beside the kitchen and breakfast area on the ground floor. It didn't even have space for a table or bedside locker. The "ensuite" bathroom was across a corridor leading from the kitchen to the back-door. No stopper in the sink and grime around the rim of the bathtub.
Of all the satellite TV stations listed, only BBC1, BBC2 and BBC 3 were available

However, the 24/7 availability of tea/cofffe/water was welcome as was the free WI-FI.

The price is right, the bedroom fairly spacious, the staff very friendly, and beverages available 24 hours. The plane noise stops by about 10 pm and isn't noticeable in the morning. One the other hand, the bathrooms need a deep cleaning. A bus stop is nearby and it is a short ride to the airport. I would recommend this as a good place for a family near the airport. It is a very long commute into the city.

Good hotel, wifi 24hrs for free, food and drinks 24 hrs for free, friendly staff and clean rooms!
Thank s Mr. Adam (Manager), mr. Amim and Mr.Jerry for all help and support during my stay.

I will be back!

So I needed a place to stay, close to Heathrow, clean, no hidden extras like parking charges or silly prices for a bottle of water, and I read that this place would also throw in the warm welcome. Well, it's all true, with a lovely clean little room, with ensuite bath and shower, great view of the jets coming in to land right over the house (!) and the amazingly friendly staff who made a solo traveler like me feel like I'd already arrived home. Cereal, milk, bread and jams, fruit and fruit juice available 24 hours/day, I had a nice little snack before bed and a good breakfast, before setting off with a couple of pieces of fruit and a bottle of water for the road, all generously provided by the Heathrow Palace. If you don't mind the noise of the planes, you could not fault this place or its wonderful staff. Except, strangely, the phones didn't seem to be working very well while I was there, but that was the only inconvenience I experienced.