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“Responsive management” 4 of 5 stars
Review of Ibis Budget London Hounslow

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Ibis Budget London Hounslow
2.0 of 5 Hotel   |   20-28 Staines Road | For Car Park Entrance Please Use 65 Grove Road TW33PU, Hounslow TW3 3JS, England (Formerly Etap Hotel)   |  
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Ranked #15 of 24 Hotels in Hounslow
GreenLeadersSilver level
Tyler, Texas, USA
1 review
“Responsive management”
4 of 5 stars Reviewed April 26, 2013

After receiving my review the manager wrote me they have decided to provide free wireless internet - that shows they listen to their customers! Overall I was very impressed with the helpfulness of the staff and the good condition of the hotel.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibisbudgethounslow, General Manager at Ibis Budget London Hounslow, responded to this review, April 30, 2013
Thank you again. We look forward to welcoming you back again soon.

Kind regards,
Chander Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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788 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Leamington Spa
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed April 26, 2013

But for one factor I would have given this hotel a rating of 4. It is typical of the Etap / Ibis Budget brand: basic but very reasonable for the price; great shower and good bed; spotlessly clean; great staff; efficient check in and out. It has a small car park which only costs £3 per entry (but was very full even by 4pm). Overall very good. It is however directly under the flight path for aircraft landing at London Heathrow airport, which means a plane going over the hotel about once per minute. The flights slow down or stop at about 11pm and get going again about 6am, so the night is too not disturbed but during daytime hours the noise is considerable. The windows are double glazed and keep most of it out, but open your window and you will know about it! If this does not bother you, Ibis Budget Hounslow is highly recommended - if noise is a problem for you, I would think twice.

Room Tip: The lifts make a "ping" sound every time they stop and open the doors - I noticed some roo...
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibisbudgethounslow, General Manager at Ibis Budget London Hounslow, responded to this review, April 30, 2013
Thank you for taking time to write a review about your recent visit to Ibis Budget Hounslow. I am happy you overall enjoyed your stay with us. Your comment are really motivational and will encourage us to perform better We look forward to welcoming you back again soon.

Kind regards,
Chander Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford-upon-Avon, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 26, 2013 via mobile

Bad points...the rooms are basic with no tea and coffee facilities, very little car parking. Um that's about it!
Good points...it has lots in my opinion, I was in london for buisness and it suited my needs perfectly, cheap, quick access to LHR and the city. The staff were very very good, they were better than some high end hotels I have stayed in. Car parking was an issue especially as I drive a prestige car, I thought it was going to have to stay outside, but this is where staff excell expectations. The gentleman on reception said don't worry I will move my car so yours can be under CCTV. He didn't have to do that and I appreciate it.
Rooms are good, basic yes but they are clean, serviced daily and have everything there. I thought the lighting was brilliant, so many different combinations!!
Anyway, I would recommend if your looking for a budget hotel.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibisbudgethounslow, General Manager at Ibis Budget London Hounslow, responded to this review, April 30, 2013
Thank you for taking time to write a review about your recent visit to Ibis Budget Hounslow. I am happy you overall enjoyed your stay with us. Your comment are really motivational and will encourage us to perform better We look forward to welcoming you back again soon.

Kind regards,
Chander Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
5 of 5 stars Reviewed April 25, 2013

This was a pretty nice hotel with very nice staff. The service was good and the staff was very helpful. They allowed me to park in one of their staff members place as i was travelling with my baby. The rooms are clean, though a bit small but you cannot moan for the price they charge they are awesome. i loved the bunk bed. Lighting in the room was good. The beds were pleasantly comfortable and really good. overall i loved to stay here again if i am visiting that side again....

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibisbudgethounslow, General Manager at Ibis Budget London Hounslow, responded to this review, April 26, 2013
Thank you for taking time to write a review about your recent visit to Ibis Budget Hounslow. I am happy you overall enjoyed your stay with us. Your comment are really motivational and will encourage us to perform better We look forward to welcoming you back again soon.

Kind regards,
Chander Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed April 25, 2013

The staff are nice and friendly, the room is clean.
It can be better if there are more deck spaces or hooks to hang our jackets and coats.
The only unpleasant surprise is the cost of internet, 20 min/pound.
I will be happy to pay 1 pound/day for wi-fi in the lobby.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibisbudgethounslow, General Manager at Ibis Budget London Hounslow, responded to this review, April 26, 2013
Thank you for taking time to write a review about your recent visit to Ibis Budget Hounslow. I am happy you overall enjoyed your stay with us. Your comment are really motivational and will encourage us to perform better
Just for your information we are in process to install the free Wi-Fi in the hotel, it should get finish next month. We look forward to welcoming you back again soon.

Kind regards,
Chander Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
1 review
3 of 5 stars Reviewed April 15, 2013

Being an Ibis I expected a little more, this is like stopping in a youth hostel albeit an upmarket one. As a frequent business traveller I normally use another competitor’s accommodation. In this case I wish I had. The rooms are very tidy and had been freshly decorated so that was very nice to see. The beds were very uncomfortable I didn't get the room type I booked and had to go back to reception that only had a double disabled room to offer. In the morning I couldn’t use the cafeteria type breakfast arrangements as it was overrun with 40 to 50 French teenagers. There is only 1 pillow that’s not worth having, no tea or coffee facilities and only 1 towel. The lighting in the room and the lack of warmth make's this feel like a stop in the Big Brother House. Could do much better in my opinion.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibisbudgethounslow, General Manager at Ibis Budget London Hounslow, responded to this review, April 16, 2013
I am sorry to hear that you were disappointed with your stay at Ibis Budget Hounslow. I treat all feedback with the utmost seriousness. Once again I would like to apologise for all inconvenience it way cause you during your stay at Ibis Budget Hounslow.

Kind Regards,

Chander Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed April 14, 2013

Had the misfortune of staying here for a night out .....dont bother. there are plenty of better hotels to choose from along the heathrow A4 strip that are far superior and not a lot different in price. small room is not an adequate description... like a multi coloured prison cell ..... dont waste your money

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibisbudgethounslow, General Manager at Ibis Budget London Hounslow, responded to this review, April 16, 2013
I am sorry to hear that you were disappointed with your stay at Ibis Budget Hounslow. I treat all feedback with the utmost seriousness. Once again I would like to apologise for all inconvenience it way cause you during your stay at Ibis Budget Hounslow.

Kind Regards,

Chander Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Budget London Hounslow

Address: 20-28 Staines Road | For Car Park Entrance Please Use 65 Grove Road TW33PU, Hounslow TW3 3JS, England (Formerly Etap Hotel)
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Hotel Style:
Ranked #15 of 24 Hotels in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Budget London Hounslow 2*
Number of rooms: 148
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