. Today I need a room to stay one night ONLY, but I didnt have any Booking. I arrived at the front desk and I ask the lady (kindly) Hello, I would like a room for one night, for one person, I am going to pay in cash. She told me, sorry but we didnt take walk in bookings, and I said, why? I have my Id, the money for the room and a credit card, she told me you have to do the Booking on the phone, is the company policy, and I asked her, where is it written, I dont see it anywhere. At the end NO BOOKING, NO ROOM!. NEVER IN MY LIFE this happend to me, I am a front desk receptionist and we can do walk in reservations, the only condition is to pay the room straight away and have an Id and Credit card, and I have all off them with me. The quality of customer service of this lady is 0.
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- Also Known As:
- Travelodge Heathrow Central Hotel Hounslow