The rooms are great very warm and comfy, also the staff when I phone before arriving requesting a bath and not a shower were very helpful and I got exactly what I wanted. Now when you go to breakfast on a Saturday morning the staff just seem to want you in and out, the food was cold and they are hanging around all the time. Now Sunday being reminded by the staff chatting among them selves only twenty five minutes to go and start clearing up around you turning chairs upside down on tables, cleaning floors while you are eating, what about all that dirt in the air, which I complained about in October but they are still doing it. Then on Monday morning it was completely different staff brilliant food hot and no one seeming to rush you and you could eat your breakfast relax. So come on travelodge sort your week-end staff out they need to be told. One got annoyed becaus e my husband would not let her take his plate because I had not finished eating she told him he could go and get a clean plate anyone ever told her about manners? When we left on Monday no-one on reception so we could not view our complaint, answered an online survey for Travelodge but had no comeback about my comments. Got to book them again but hope this time the week-end staff are better, watch this space !!!!!!!!!!!!!!!!!!!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6 days ago
Whilst we are pleased to learn you found our rooms to be warm and comfy W2794, we are sorry to hear the service in our bar café fell below the standards which we would expect on this occasion. We do require all of our staff to be able to provide great service throughout your stay so it is regrettable to learn you felt our staff were uninterested. We will be ensure that the hotel are made aware of your feedback so that our staff can be reminded of the importance of providing a quality service to all out guests. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.