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“Didn't meet our expectations” 3 of 5 stars
Review of Holiday Inn Haydock M6, Jct 23

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Holiday Inn Haydock M6, Jct 23
3.0 of 5 Hotel   |   Lodge Lane, Newton Le Willows WA12 0JG, England   |  
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Certificate of Excellence 2014
London
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
154 helpful votes 154 helpful votes
“Didn't meet our expectations”
3 of 5 stars Reviewed March 23, 2014

Average - JUST. Its a Holiday Inn, we didn't expect a great deal, but really - it wasn't good enough. We had a conference over 20 people plus dinner. Rooms were great and reception very helpful. That said, to be asked for and extra £5 for an hour of WiFi is appalling. The restaurant was terrible. Service was stretched and that's being kind. The food was very poor and my belly of pork was inedible. We were midway through the main course before our wine arrived despite several polite reminders, the last of which was met with "There is only so much I can carry". A fair pint, but frequency of visits beyond one every 10 mins would have remedied the issue. Conference facilities were fine. The hotel is 'OK' - just and could be good as staff are great. Next year we will be looking for somewhere a little better.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, General Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, March 25, 2014
Thank you for taking the time to post your comments onto the Trip Advisor website following your recent experience here at the Holiday Inn Haydock.
I regret that we fell below your expectations in your dining experience and Wifi provision, and I apologise sincerely for your subsequent overall disappointment in your stay.
Please be assured that your feedback has been reviewed and forwarded to the appropriate departments for their information and action as we take the confidence our guests place in us very seriously, and work diligently to rectify any unsatisfactory experiences.
We hope you do give us a chance to restore your faith in us in the future.
Regards
Peter Hill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Oxford
Top Contributor
91 reviews 91 reviews
60 hotel reviews
Reviews in 47 cities Reviews in 47 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed March 19, 2014

I stayed here for 1 night with my son before a Liverpool match. We did the dbb package for around £55.

The room was fine and we used the swimming pool which was good.

We ate from the buffet in the evening and there was nothing to be faulted. The staff throughout the hotel were friendly and helpful especially in the restaurant.

Thank you

Likes : excellent value, good leisure club
Dislikes : a little warm in the room, nothing else at this price

Stayed February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, March 20, 2014
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay here at the Holiday Inn Haydock.
I'm glad you had a good experience with us, finding the food and swimming pool good, and the team friendly and helpful.
We hope to have the opportunity to welcome you back in the future.
Regards
Ruth Brownbill
Hotel Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed March 17, 2014

From the very first meeting to our very special day it was the best, we would definitely recommend anyone to have they're special day here thank you so much to Karen who always made us feel so special and calm and Sandra and the team who looked after us on the day and made it the very best, wedding breakfast was brilliant buffet fantastic everyone commented how good the food was DJ was brilliant dance floor was always busy

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, March 19, 2014
Thank you for taking the time to post your comments onto the TripAdvisor website following your wedding here at the Holiday Inn Haydock.
It's really good to read that you had such a special day with us and that you would recommend us to others to use for their venue.
I will ensure that I share all your feedback with the team, recognising Karen, Sandra and Chef in particular for their excellent care.
We hope you will return at some time in the future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 16, 2014

Good clean hotel, that is next to the M6 which is never quiet. Hence ask to stay at the back of the hotel and you will get a pleasant nights sleep. Good helpful staff. Breakfast is better than the average HI.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, March 18, 2014
Dear Guest
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay at the Holiday Inn Haydock.
I'm glad to read that you found our team friendly and our breakfast better than average.
We hope to welcome you back in the near future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, Florida
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 12, 2014

Having made a reservation some two months previously I was surprised the restaurant had no record of it. The restaurant was not busy yet we had an half hour wait to be asked what we would like to order,to be honest we were on the point of leaving when the server came over,he was a pleasant individual but we got the impression the staff on duty were inexperienced as other guests had issues surrounding their orders and length of time to be served ( we attempted to complain afterward but decided not to remain in the queue!).
The food was very nice when it arrived, we had to ask for side plates and glasses/pitcher of water were not offered, just a shame customer service was not a premium,very disappointing as we were celebrating a wedding anniversary.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, March 13, 2014
Dear 56Saintsfan56
Thank you for taking the time to post your comments onto the Tripadvisor website following your recent dining experience here at the Holiday Inn Haydock.
It's good to read that the food was very nice, however please accept my sincere apologies for the issues in service that you encountered.
The shortfalls you detail are not indicative of our usual service delivery and as such, please be assured that your feedback has been discussed with the hotel Management Team for their information and action.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Top Contributor
119 reviews 119 reviews
25 hotel reviews
Reviews in 14 cities Reviews in 14 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed March 10, 2014

Nice friendly welcome,clean room. Very nice bar and communal area.
Good variety of breakfast foods. Bar menu available which was well priced and good quality however drinks are slightly more expensive.
Slight issue with my meal but this was rectified immediately.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, March 11, 2014
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay here at the Holiday Inn Haydock.
I was pleased to read that you found us to be a convenient stop over. I will share your feedback with the team and we hope to welcome you back in the future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire, England
Top Contributor
64 reviews 64 reviews
51 hotel reviews
Reviews in 43 cities Reviews in 43 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed March 6, 2014

Nice comfy bed with 3 pillows each, so no problem with the rubbish flat pillows you get in some hotels. The pool area was larger than most hotels, with a good size sauna and steam room. The hot tub was disappointingly small but warm once we got a turn in there! Very handy for the M6, it really is just off the junction. No traffic noise though - the windows were pretty soundproof. Improvement suggestions? Ice machines or a fridge, to save you having to go down to the bar for ice to cool your drinks. Also a shower that falls from above rather than jetting out from chest height!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, March 10, 2014
Dear BeckyNW
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay here at the Holiday Inn Haydock.
It's good to read that you enjoyed your short stay with us - I will share all your feedback with the team.
We hope to welcome you back in the near future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Haydock M6, Jct 23

Address: Lodge Lane, Newton Le Willows WA12 0JG, England
Phone Number:
Location: United Kingdom > England > Merseyside > Newton Le Willows
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Newton Le Willows
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Haydock M6, Jct 23 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Holiday Inn Haydock Hotel is superbly located just off Junction 23 of the M6 next to Haydock Park Racecourse and serves as a gateway to the entire North West Region. In close proximity to Manchester and Liverpool via the A580 that links the two cities. Also within a 15 mile reach of the hotel are the towns of St Helens, Warrington, Wigan, Leigh and Bolton.The hotel offers Standard, Executive and Accessible Rooms all offering High Speed Internet Access and all are Air Conditioned.The Holiday Inn Haydock combines an excellent range of facilities for both Business and Leisure travellers including Kids Stay & Eat Free* The hotel has full Leisure and Fitness facilities, Restaurants and Bar serving food and drinks throughout the day, 24 hour room service. The hotel also caters for Conference and Banqueting events for up to 180 people making it an ideal location for Weddings, Seminars and Training courses. Parking (including a total of 4 accessible parking bays) is free for all guests using the hotels facilities The hotel makes the ideal base for visiting local attractions including Haydock Racecourse, Liverpool , Trafford Centre, Manchester United Football Club, Manchester City Football Club, Liverpool Football Club, Everton Football Club, Wigan FC and Aintree Racecourse. ... more   less 
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Also Known As:
Holiday Inn Haydock m6, Jct 23 Hotel Newton Le Willows
Newton Le Willows Holiday Inn
Holiday Inn Newton Le Willows
Holiday Inn Haydock M6, Jct 23 Newton Le Willows, Merseyside

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