Attended the hotel for our daughters wedding reception and first impressions for the guests were not great with waste bins overflowing with litter in the car park, glasses left on window sills etc. I had previously attended a couple of meetings with her to ensure everything would be OK on the day and ensure that things would run smoothly. We were late to the hotel but were kept waiting in the bar as the main function room was not ready. Everyone sat down for the meal and credit where it is due the food served in the afternoon was perfectly good and the girls serving the food were very pleasant and willing.
When the staff were asked for wine glasses for one table of 10 we were informed that there were not available but could people drink their wine out of a tumbler !!!. 8 guests could not attend for various reasons, four of which advised in good time and the hotel advised they would not charge, however the Manager then claimed to not remember this and was rude, surly and unhelpful. On the evening there was a disco and food arrived on time but a staff member let slip that it was food left over from the previous day when a function had not finished it all. After the disco a number of the residents asked for drinks from the bar only to be told that there was no-one in the hotel authorised to serve them.
A lot of people stayed at the hotel and our room could have done with a refurbishment with frayed and stained carpets and the bathroom grouting looking like it had been done by a five year old.
The view from the window was of rubbish in the back car park which did not seem to have been cleaned for some time.
If you have a wedding or family function planned beware as the hotel seems to operate on a hand to mouth existence. This is NOT a four star hotel !!!!!!!!!!!!!!
- Also Known As:
- Waterloo Hotel Crowthorne
- Official Description (provided by the hotel):
- This Victorian building built in 1860 is in the village of Crowthorne, with easy access to the M3 and M4 motorways. The Brook Waterloo has an outdoor terrace, real log fires and its en suite rooms are modern and stylish. The hotel is 5 miles from Bracknell town center and close to the area's business parks. Legoland Windsor is 12 miles away. Hotel Rooms: 77. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Travelocity, Hotels.com, Agoda, Tingo, TripOnline SA, Orbitz and Venere so you can book your The Waterloo Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.