Have stayed in many Premier Inns across the UK and this is the poorest we have stayed in to date. The hotel is adjacent to some sort of factory which operates around the clock with noisy HGVs arriving at all hours. The internal doors on the corridors bang when closing and generally does not make for a good nights rest.
When we arrived we were greeted by an overly familiar and common woman who's almost robotic and seemingly scripted check showed how false her pleasantness was. Would have much preferred a self check in kiosk as offered at many of these hotels.
The room was clean and basic like all Premier Inn rooms but our first nights rest was disturbed by both other guests and the noise from the adjacent factories. We spoke to the night porter who quickly sorted the noise from the other guests. On mentioning the disturbance to the reception the following morning the same false woman from the day before showed little or no interest in the fact we had been up all night and attempted to make us feel we had no right to complain. Very poor customer service and attitude.
The breakfast was overpriced for soggy bacon and watery scrambled eggs and speaking to the waitress about our bad nights sleep it was evident we were not the only guests that had gone without sleep. And from the waitresses comments it seemed that everyones complaints at this hotel fall upon deaf ears when they are made to the woman that was on duty.
Would not recommend this hotel if you enjoy a good nights sleep and good customer service/satisfaction.
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- Also Known As:
- Premier Inn Barnsley (Dearne Valley) Hotel Barnsley
- Premier Inn Barnsley Dearne Valley Yorkshire