Five of us dropped in today and although we didn't book and the place was very busy we were allocated a table. Our order was taken fairly quickly, and we didn't wait long for our drinks. Three of our party were having the carvery, one ordered the scampi and chips with a side salad, and my little boy had the chicken breast nuggets, chips and beans. The person who took our order said he would let us know when these were nearly ready so those having the carvery could go and get theirs enabling us all to eat together. This didn't happen so we were queuing for the carvery while the others were eating. The person who served us the carvery wasn't particularly pleasant and seemed put out to be serving us. The rest of the staff we dealt with during the evening however were all very friendly.
There was a choice of at least four meats that we saw; the three of us had the beef, which was very tasty and tender, and my husband also had pork. He said this tasted as though it had some sort if glaze on it that didn't go well with the gravy (which was good ). The cauliflower and broccoli were quite hard, which is fine if you like it this way but we prefer our veg softer. The worst of the meal was the roast potatoes which were very hard and we all concluded they must have been frozen ones.
The scampi, chips and salad got the thumbs up, however salad cream was requested that never came, and there was no cutlery on the table or brought to us and this also had to be requested. My son enjoyed his nuggets, chips and beans, and we all had desserts. Two of the party had warm chocolate fudge cake, which was good, two had the honeycombe cheese cake which they enjoyed, and my son had the Gold Digger Dime dessert that he loved.
Overall our experience was ok, the biggest let down for us was the potatoes/veg with the carvery. If it weren't for that we would go here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 25, 2013
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Thank you for your feedback. We appreciate all comments and viewpoints from customers, good or bad.
I can assure you that none of our vegetables are bought in frozen, we steam our vegetables under pressure, taking care to serve it firm and nutritious and serve/ replace them promptly before they deteriorate. While we aim to please everyone, it is difficult to cater for all preferences.
I would be grateful if you could give me some more information about your visit with us, in particular the date and time and if possible a description of your server. You can fill in a mystery diner form on our website which will get you £10 off your next bill with us or alternatively please email me.
I look forward to hearing back from you
Marketing and Events Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.