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“Very poor service” 2 of 5 stars
Review of 247Hotel

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247Hotel
3.0 of 5 Hotel   |   Manchester Street, Oldham OL8 4AS, England (Formerly Travelodge Oldham Manchester Street)   |  
Hotel amenities
Ranked #9 of 12 Hotels in Oldham
Chelmsford
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Very poor service”
2 of 5 stars Reviewed June 24, 2013 via mobile

Stayed here for one night, took forever to get the keys to our room, although there were two members of staff at the desk, one of which appeared to be doing nothing.

Was giving my keys and told it would cost me £100 more than what I had booked it for. I had to show them my confirmation email to prove the amount.

Rooms were ... Ok.

At the bar, took ages to get a drink to the point I gave up. Likewise in the morning, I had to hunt someone down to find someone to ask if I could have a breakfast. Paid for it, waited at least 30 mins for it. In the meantime, they had run out of milk and bread. So couldn't have tea or toast whilst waiting.

Overall, pretty poor. It is a convenient location if you need to visit something nearby and with parking. However, it just seemed terribly understaffed , those that were there didnt seem to know what they were doing and the manager just .... Wasn't managing! As a consequence, the service was so poor that I wouldn't return (and I'm usually quite forgiving about these type of things!).

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James R, Manager at 247Hotel, responded to this review, June 25, 2013
We are deeply sorry the hotel did not meet your expectations. I can assure you this is not the standard we wish to deliver to our customers. We take all feedback seriously and are taking all necessary steps to ensure the issues you experienced do not happen in the future. We are also in the process of upgrading the hotel facilities. We do hope to see you again and will strive to ensure you have a more enjoyable stay next time!
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227 reviews from our community

Traveler rating
    51
    74
    35
    27
    40
See reviews for
53
54
15
34
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Oldham
1 review
5 of 5 stars Reviewed June 23, 2013

Not cheap and cheerful but very good value and cheerful - friendly helpful staff. Bizarrely for a small chain this is a nice family run hotel in a good location for Oldham town centre and will be even better for Manchester when the tram work is finished in Oldham.

Room Tip: There is no swimming pool or fitness centre so I have rated them as terrible there i sno place or n...
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James R, Manager at 247Hotel, responded to this review, June 24, 2013
We are glad you enjoyed your stay. Thank you for taking time to leave a comment. We loved having you and would love to have you back anytime. We wish you all the best and hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed June 23, 2013 via mobile

This hotel was terrible and I will never go back again room was dated mucky mattress with all springs sticking out and bathroom u wouldn't want a bath or shower in,the building needs knocking done they have taken over from travelodge and not changed a thing it really need updating,the breakfast was disgusting it says a buffet breakfast bit you can only go up once so it isn't a buffet,there were running out of everything and moaning when you asked them to fill up

  • Stayed July 2012
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James R, Manager at 247Hotel, responded to this review, June 24, 2013
We are deeply sorry the hotel did not meet your expectations. I can assure you this is not the standard we wish to deliver to our customers. We take all feedback seriously and are taking all necessary steps to ensure the issues you experienced do not happen in the future. We are also in the process of upgrading the hotel facilities. We do hope to see you again and will strive to ensure you have a more enjoyable stay next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Top Contributor
119 reviews 119 reviews
32 hotel reviews
Reviews in 54 cities Reviews in 54 cities
100 helpful votes 100 helpful votes
1 of 5 stars Reviewed June 22, 2013

I find it difficult to describe this hotel, only to say, it was cheap and if you were to ask me did we get value for money, then yes, we got £30 worth of hotel.

The rest of it, chaos and basic, is a minor understatement. The room we had, I will be polite, was tired. It was worn out,dirty and desperately needed to be redecorated. It deserved to be like the function room next door, condemned.

And then to breakfast, and chaos. I have stayed in a lot of hotels and this is the first time I have ever had to be issued with a knife, fork and plate.

Every table was filthy, covered in dirty dishes, whilst there they ran out of, bread, bacon, eggs, cups, glasses. In fact it soon became obvious that the poor guy in the breakfast room was on his own.

This farce continued throughout breakfast, to the point that guests were volunteering to clean the tables. Meanwhile the two girls on the reception desk never lifted a finger to help the poor lad.

I knew this hotel when it was The Avanti and believe me, it has only gone one way since then, rapidly downhill. 

If you do decide to book, remember you only get what you pay for, you want cheap and nasty, then welcome.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James R, Manager at 247Hotel, responded to this review, June 23, 2013
We are deeply sorry the hotel did not meet your expectations. I can assure you this is not the standard we wish to deliver to our customers. We are take all feedback seriously and are taking all necessary steps to ensure the issues you experienced do not happen in the future. We are also in the process of upgrading the hotel facilities. We do hope to see you again and will strive to ensure you have a more enjoyable stay next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MIDDLESBROUGH
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 20, 2013

Our room was dirty with stains on the carpet and walls, but by far the worst was when I pulled back the bed covers to find the bedding had not been changed from the previous occupant and the bed contained a great number of pubic hairs and the sheets where stained with menstrual blood.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James R, Manager at 247Hotel, responded to this review, June 23, 2013
We are deeply sorry the hotel did not meet your expectations. I can assure you this is not the standard we wish to deliver to our customers. We are take all feedback seriously and are taking all necessary steps to ensure the issues you experienced do not happen in the future. We are also in the process of upgrading the hotel facilities. We do hope to see you again and will strive to ensure you have a more enjoyable stay next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 20, 2013 via mobile

Stayed one night room very minimalistic no chair no wardrobe just bed ( a nice big bed but not comfy) and dressing table. Lots of road noise unable to sleep!!

Only 1 towel in bathroom and took over 1 hr to fill the bath!

Breakfast omg shocking!!

Paid for buffet breakfast arrived at 9am no buffet in place had to order the food which we are still waiting for ........ At 9.30 they opened the buffet with out notice to all that were waiting when the buffet arrived there were no plates no cutlery no cups and no tongs to pick the food up...... The response from staff was we haven't got enough so had disposable cups and cutlery had to wait for plates and use your fingers to pick the food up !!!!! Ran out of bread had to wait for staff to come back from supermarket with 2 x loafs which quickly ran out again. Waited over 30 mins for orange juice and had to ask 3 times for it!! Not the best start to the day especially with the ongoing noise of the fire alarm in background!!!

The hotel apparence was shabby with pealing paint and missing doors and dirty carpet.

Would not recommend this hotel even as a budget hotel this is very poor!!!!

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James R, Manager at 247Hotel, responded to this review, June 23, 2013
We are deeply sorry the hotel did not meet your expectations. I can assure you this is not the standard we wish to deliver to our customers. We are take all feedback seriously and are taking all necessary steps to ensure the issues you experienced do not happen in the future. We are also in the process of upgrading the hotel facilities. We do hope to see you again and will strive to ensure you have a more enjoyable stay next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Helier, United Kingdom
1 review
4 of 5 stars Reviewed June 19, 2013

My stay was enhanced by the very friendly and helpful staff. The price was great, the rooms generous in size, clean and pleasant to stay in. The food and alcohol was a reasonable price and saves going out if you've had a busy day. The location on the main Oldham to Manchester road, is very convenient (bus stop out front) - however there was no issue with traffic noise (I'm a very light sleeper). Also, close to Oldham town centre. I'll definitely stay here again.

Room Tip: High floors have generous rooms
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James R, Manager at 247Hotel, responded to this review, June 23, 2013
We are glad you enjoyed your stay. Thank you for taking time to leave a comment. We loved having you and would love to have you back anytime. We wish you all the best and hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 247Hotel

Address: Manchester Street, Oldham OL8 4AS, England (Formerly Travelodge Oldham Manchester Street)
Location: United Kingdom > England > Greater Manchester > Oldham
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 12 Hotels in Oldham
Price Range (Based on Average Rates): $
Hotel Class:3 star — 247Hotel 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Travelodge Oldham Manchester Street Hotel Oldham
247Hotel Oldham, Greater Manchester

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