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“Decent stay just a few blips” 4 of 5 stars
Review of Village Urban Resort Manchester Bury

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Village Urban Resort Manchester Bury
3.5 of 5 Hotel   |   Waterfold Business Park | Rochdale Road, Bury BL9 7BQ, England (Formerly De Vere Village Manchester Bury)   |  
Hotel amenities
Ranked #7 of 8 Hotels in Bury
Manchester, United Kingdom
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
“Decent stay just a few blips”
4 of 5 stars Reviewed July 21, 2013 via mobile

We had a nice three nights despite the hot weather I wish the rooms would have had air conditioning as our room was roasting and having the window open all night ment it was a noisey stay. The new Italian was fab and it had some great choices. The meatballs are a real filler. The swimming pool was nice but it needs a clean It seems ok at first but it doesn't take long to notice the grime on the sides. As for our room it was compact but ok the blinds however needed a clean it made me laugh to see clean mean April 2013 written in the dust on them. The service and staff at the Victory bar are great.

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carole H, General Manager at Village Urban Resort Manchester Bury, responded to this review, July 22, 2013
Thank you for sharing your remarks regarding your recent stay. It gives me great pleasure to notice that you are a frequent user of our hotel.

The team and I are passionate about delivering exceptional standards and always aim to ensure that this is reflected in the service you receive. I will definitely take your comments on board and ensure this is rectified in time for your next stay.

Thank you once again for sharing your comments and I hope to see you again soon.

Warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 16, 2013

I've stayed at other Village hotels and knew the score: Starbucks, Leisure Centre, Italian Restaurant and three tier room offer. This hotel was taken over by the Village chain a few years ago and looks ike it struggles to keep up. I suppose the single most significant issue is the friendliness, or rather lack of it, of the staff. They all looked and sounded so miserable. The hotel is on a huge mound, with the gym below, and access from the car park up the steps with suitcases is difficult. There is an exterior disabled lift but its difficult to find and dirty. The restaurant is poor and there's not much available locally. Rooms, even the "Upper Deck" ones are a bit grim, small concrete cells with tiny windows that let in a surprisingly large amount of noise from the motorway nearby. It's a popular business meeting place because of the location and the lounge, but avoid staying there if you can. There are much better hotels about, some of which are cheaper.

Room Tip: Stay somewhere else, but if you can't, ask for a room at the back with less motorway noise.
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carole H, General Manager at Village Urban Resort Manchester Bury, responded to this review, July 18, 2013
Thank you for sharing your remarks regarding your recent stay.

Here at the Village we do take customer feedback very seriously. The team and I are passionate about delivering exceptional standards and always aim to ensure that this is reflected in the service you receive. I personally find it unfortunate that we appear to have failed to live up to your expectations on this occasion.

If you would like to discuss any elements of your stay in more detail please do not hesitate to get in touch on 08712224576.

Thank you once again for sharing your comments and I hope to speak with you soon.

Warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 1, 2013

Looked forward to staying at The Village hotel in Bury but the disappointment started before we entered the hotel. There wasn't a ramp into the hotel for wheelchair users but there was a lift, it was raining and no shelter over the lift entrance so we were wet and cold waiting for the lift to come, the lift took us up 1 floor (still outside) I then pushed the chair to the entrance passing all the smokers milling around the door - not a good start! The room was okay just one or two niggles but these were sorted out quickly which was good. I found the lighting all around the hotel very dim and the pub was a bit grubby - just not what I expected. At breakfast on the first morning I thought the staff could have been a bit smarter and more friendlier and the food a bit better. Next morning it was like a different hotel - staff all dressed the same and very pleasant even though it was a lot busier, the food was better too! The swimming pool was great, warm and clean, definitely a plus. Saying all that the hotel was very busy.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 24, 2013

Me and my boyfriend have stayed here twice now for my birthday 2012 and 2013 and had a great weekend both times! - I must admit the hotel rooms are a little bit more run down this year then when we went in 2012 where they had just been refurbished. we stayed in a double room with couch. Rooms have all you need and are still of a good standard.

The breakfast is to die for - all you can eat bacon, sausage, eggs, beans, cereals, pain au chocolate, cinnamon swirls, croissants, fresh juices, tea and coffee.

Go to the gym, take a dip in the pool, relax in the sauna and steam room.

we've had meals in the bar and there nice although we did go into bury centre both times as its round the corner and there's plenty to do such as bowling cinemas, nandos and shopping.

the only problem was it was dearer this year to stay than the previous year. £70 for one night this year, £104 for 2 nights last year even though its slightly run down.

Overall, great stay may make it a third stay next year.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochdale, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 24, 2013

Had a great girls away weekend, spent the day chilling in the pool, and we had all booked a spa treatment, also had a go in the gym. then we all had booked the party night, where we had a three course meal, and danced the night away. All room where clean and really well kept, the breakfast is just what we needed

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 22, 2013

Stayed a few times here before,so booked another trip in June,ooohhh dear whats happend??
1)Pool is really nice until you look closer,scum around the edges
2) Victory pub if its busy barmaids dont seem to know who is next?..Had to tell them people jumping in front of you and getting served.
3) Was offered a complimentary paper in the morning ,,still waiting 2 days on!!!
4) Vinny and Vito restaurant is only OK (use to have a really nice verve grill room before with a nice and varied selection) but now its just Italian was not busy on a Friday evening which may tell you something(probably a bad decsion by owners)
5) Breakfast use to be a lot better(warm bacon,waiting for eggs,empty dishes,)
had to wait for table!!!

Good points
1)Really friendy staff
2)Good price considering

Maybe back one day but will need some things changing and improving
Sorry!!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
105 reviews 105 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed June 20, 2013

Arrived at the hotel to find there were 20 steps to climb - and with an overnight bag. The 20 steps led to reception who, when asked, said there was a lift at the end of the building for people with stair problems like me. Well, that would have been nice to know - but nowhere around the steps did it tell you that! The room was a good size and had a sofa as well as a desk chair. Good. The mattress on the bed overhung the base. There was a good flat screen tv. But the heating thermostat was hanging off the wall and only one set of towels in the bathroom. Went out for dinner and asked reception to look at both things - which of course they didn't. There is no air conditioning in the hotel which meant a stuffy room (opening the window would have let in motorway noise from across the way) and so not a good sleep. The bathroom wc did not flush well - it took 3 to get rid of soil. We paid £116 for the room (and that was the corporate rate!) - but only a wall hanging soap dispenser at the basin and at the end of the bath. The soap dispenser over the bath fell off when I asked it for some soap - the soap container inside it was broken and thus no issue of soap! No separate shampoo or other toiletries. The first floor room looked out over a flat roof to the motorway beyond. Grim. The lighting in the room was not good. Breakfast was enjoyable. The place is possibly worth two and a half stars but we won't be returning to see if they have pulled their socks up. I was reminded of my school report which often said "must try harder!" - yes, indeed, they must.

Room Tip: The hotel asks you to pay another £20 for a "super" room on a higher floor. You have to de...
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Village Urban Resort Manchester Bury

Address: Waterfold Business Park | Rochdale Road, Bury BL9 7BQ, England (Formerly De Vere Village Manchester Bury)
Location: United Kingdom > England > Greater Manchester > Bury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Bury
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Village Urban Resort Manchester Bury 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Village Urban Resort Manchester Bury is an ideal base for exploring the Pennines or for a relaxing family weekend. Shoppers will enjoy the Trafford Centre, and the famous Bury Market. You are also close to Manchester with its cosmopolitan array of attractions. Football enthusiasts could find it hard to miss a trip to Manchester United and Manchester City football grounds. Village Urban Resort Manchester Bury has 128 stylish bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more   less 
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Also Known As:
Village Urban Resort Manchester Bury Greater Manchester

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