Last weekend we attended a concert in Bury. We thought we would treat ourselves to a night of luxury so decided to splash out £91 on a superior room at this hotel.
Unfortunately, once we got to our room the luxury ended.
What we thought was going to be a king size bed was actually two single beds pushed together and after less than a few minutes in the room we found that several areas were either dirty or covered in months worth of dust. The room was generally tatty and had thick dust behind the heater and a thick layer of dust around the desk. This was not just a few days of dust but months worth.
Unbelievably, the bathroom was even worse. There was a disgusting amount of someone else’s hair in the bath plug hole, black mould on the bath grout and sealer and the toilet had a black ring of dirt around the inside rim which was visible even from the bedroom. There were even cobwebs hanging from the ceiling. The soap dispenser was full but it didn't work so it was a good job we took our own toiletries. Have a look at the photos that we have uploaded to see for yourself.
Shortly after checking in we went for a swim. As we had not stayed at this hotel before we ended up walking around the changing rooms in circles looking for the exit to the swimming pool. Perhaps some signage would have been helpful? Despite the pool rules stating that no diving is allowed there were several children jumping in and disturbing others trying to swim. The staff paid no attention at all. There was no soap in the shower here either.
Our stay was capped off by having to wait 20 minutes to be seated for breakfast (We have never had to wait at any other hotel before). The staff looked totally harassed and once seated we watched in amazement as a couple on the next table who had only just finished eating and still finishing their coffee were asked to leave as they needed the table. Looking around the problem could have been alleviated by having more tables for 2 as most couples were occupying tables for 4.
Overall we were bitterly disappointed with our stay at this hotel and it spoilt what should have been a special weekend. We felt it was very overpriced as there was nothing superior about it and the cleanliness issue was very concerning.
We would definitely not stay there again.
- Official Description (provided by the hotel):
- Village Urban Resort Manchester Bury is an ideal base for exploring the Pennines or for a relaxing family weekend. Shoppers will enjoy the Trafford Centre, and the famous Bury Market. You are also close to Manchester with its cosmopolitan array of attractions. Football enthusiasts could find it hard to miss a trip to Manchester United and Manchester City football grounds. Village Urban Resort Manchester Bury has 128 stylish bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Village Urban Resort Manchester Bury reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Village Urban Resort Manchester Bury Greater Manchester