We ate here tonight and I made abbig deal at ordering time that my steak should still be a bit bloody and if it's well done I'd be sending it back. Guess what, the steak arrived somewhere between medium and well done. I obviously complained but had no time to wait for replacement by then. Next thing I know, the chef's out with his hackles up telling me theres nothing wrong with my steak and i was wrong to complain and I ended up intimidated.
Whilst the chef obviously felt much better for it, I left with nothing to appease my opinion that this was not an establishment to return to.
Not good customer service at all!
- Also Known As:
- Swan Hotel Upton Upon Severn, England, UK
- Official Description (provided by the hotel):
- Set in the quaint English town of Upton upon Severn, The Swan Hotel with its stunning riverside setting warmly welcomes you to take a break in the beautiful Worcestershire countryside. The 17th Century building offers a tranquil retreat from 21st Century living, with cosy en-suite rooms that combine character and charm with modern day functionality. The Swan Hotel prides itself on it traditional pub cuisine and selection of cask conditioned ales. Centrally located in the Heart of England, The Swan Hotel is an ideal base for both business and pleasure with easy access to the motorway network and the Three Counties Showground, Malvern, Worcester and Tewkesbury all within a 10 mile radius. ... more less
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