I visited The Talbot at Knightwick with my family to visit the small but excellent Farmer's Market held there on the second Sunday of each month.
While the pub was busy, largely because of the glorious weather bringing visitors to the market and the neighbouring Beer Festival, the attitude of the staff that we encountered did not match up to the joy of the customers or the business that they bought with them.
If someone was paying me £1:50 per cup for pretty stale and weak coffee I would smile sweetly at them as they paid for 4 cups knowing the cost of the ingredients and the resulting mark
up. What I wouldn't do is frown at them as though they were an inconvenience
Please, please make your customers feel welcome, they're your life blood. You have a potentially magnificent venue, use that fact to make it the place that everyone wants to visit.
- Also Known As:
- Talbot Hotel Knightwick
- The Talbot Hotel Knightwick, Worcestershire