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Frankie & Benny's New York Italian Restaurant - Kidderminster
Weaver's Wharf, Kidderminster DY10 1AA, England
+44 (0)1562 741333
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Ranked #41 of 92 Restaurants in Kidderminster
Price range: $37 - $37
More restaurant details
Restaurant details
Good for: Families with children, Large groups
Dining options: Breakfast, Lunch, Dinner, Late Night, Reservations
Hagley, United Kingdom
Contributor
14 reviews 14 reviews
11 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“What a place!”
5 of 5 stars Reviewed January 1, 2013

My wife and I took our 2 boys. It was the youngest's 9th Birthday. Now, you might pay more than your average local but I strongly believe that you get what you pay for. Here's why....
The staff, and that's ALL staff were were amazing. The food was just incredible with me giving my compliments to the chef.
They brought our Son's cake from the kitchen and all the lights went out in the restaurant. Our Son's face beamed! A totally wonderful atmosphere enjoyed by us all.
I seriously can't recommend this place enough.
Service.... Second to none.
Food... Incredible
Staff.....Very friendly, adding that personal touch and know how to adapt to cater for YOU. There is a serious understanding of how to make customers happy here.
Already looking forward to our next visit. WELL DONE F&B! Keep it up!!!

  • Visited September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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151 reviews from our community

Visitor rating
    37
    43
    37
    20
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Kidderminster, United Kingdom
Top Contributor
110 reviews 110 reviews
79 restaurant reviews
Reviews in 56 cities Reviews in 56 cities
55 helpful votes 55 helpful votes
“Well done F&B”
4 of 5 stars Reviewed December 28, 2012

Visited F&B with 3 friends this week for breakfast, when I had the last but one mouthful I detected something hard in my mouth, my first thought was that I'd broken a tooth but it was either a small piece of glass or very hard plastic. I called the waitress over to point it out, she took it away and came back promptly to say it was being dealt with, she then arrived with a short questionaire about details of the problem. The manager, Gavin, then came to say how sorry he was, he'd been to see the chef in an effort to ascertain where the object had come from but couldn't identify where.
Overall the problem was dealt with promptly and courtiously and the immediate level of compensation was acceptable.
I wouldn't have any problem visiting again as this was (hopefully) a one off situation and wasn't necessarily their fault as the item could have been within the hollandaise sauce.

  • Visited December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kidderminster, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Lunch for 16”
4 of 5 stars Reviewed December 23, 2012

quick service, nice food, pleasant staff, we went at lunch time so the atmosphere was limited, but the overall event was fault free.

Visited December 2012
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Cheshire
Top Contributor
67 reviews 67 reviews
39 restaurant reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
“Average experience - next time will eat elsewhere on the retail park instead”
3 of 5 stars Reviewed December 11, 2012

I like the Frankie and Benny's chain, but our recent visit left me rather underwhelmed. Our waiter was not particularly welcoming or attentive and did make me feel sometimes as though we were being a nuisance by ordering or having requests!

My main - New York chicken - was tasty enough, but I was really disappointed in my dessert of East Coast sundae. Much is made of the new sundae range, but there was only a small scoop of ice-cream on top followed by a good inch of marshmallows in the middle (no sauce on those, so they were very dry) and some chocolate sauce and maltesers wallowing in the bottom. The marshmallows weren't doing anything for anyone and seemed only to be there as a space-filler.

On a positive note, the kids in our party were all given an activity pack which they enjoyed and the kids menu is good value and quality. Just a shame about the desserts and service!

  • Visited December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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Stourport on Severn, United Kingdom
Contributor
17 reviews 17 reviews
10 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“Poor Service and Poorer Food!”
2 of 5 stars Reviewed December 9, 2012

Waited ages to be given menus, and when we were sat down our table was dirty. After moving to another we ordered and I ordered Calzone, which was doughy and pretty empty. The salad garnish was rank and limp and the drinks we got were sickly and unpalatable.

Service was slow and grumpy - really disappointed with everything and won't be going back.

Visited August 2012
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