Stayed just one night at the Gainsborough. No one on reception to greet us and after 10 mins had to find someone.
Room was ok your average hotel room however when we first went in it smelt rather fusty so opened all available windows and this helped, It was clean and had all the usual as expected.
The bar & restaurant staff were a real credit to the hotel and we had a lovely evening with family, thank you staff. We had evening meals served in the bar and the food was really nice.
Slept ok and went for breakfast next morning. We were asked if we had been before and were shown where the plates were etc. However a bit later another guest came in and he was asked if he would like his eggs fried poached etc. e were not given this option and thought that scrambled eggs were the only eggs available. Why where we not offered this service?
So overall it was ok but could have been better and got an excellant however our stay only justifies an average. If you want to be excellant you have to give an excellant service!.
- Also Known As:
- Gainsborough Hotel Kidderminster
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