My husband and I have just returned from a two day break, we elected to stay at Wetherspoons hotels. On this occasion we decided to spend the first night in Bewdley, Worcestershire and the second in Tewkesbury, Gloucestershire. On arrival at Bewdley, at around three pm, we checked in and requested replacement pillows as I am allergic to feathers, the receptionist, Emma, said she would have them sent up to our room. We then climbed the thirty three very steep and narrow stairs to our room, also having to negotiate five heavy fire doors, all this carrying a suitcase and bags.
When we entered our room, number 209, we were quite disappointed to find that it was so small that it was basically only as wide as the bed and the ceiling sloped so low that I hit my head twice getting out of bed. The room was, in fact, so small that the only place to put the tv was, bizarrely, on top of the wardrobe - rendering it almost impossible to watch. Never mind, we thought, maybe the view from the tiny window would make up for the small room but sadly no. The view from the decidedly grubby window was of a wall six feet away, quite an interesting Tudor looking wall granted but a wall none the less. As the hotel is set on the banks of the river Severn, surrounded by rolling hills and farmland we had hoped for a reasonable outlook.
The hobbit sized bathroom proved to be just as much of a disappointment as the room. The shower door was broken, the uneven floor climbed steeply uphill towards the sink, over which was a very nicely lit, large mirror that was hung so low that one unfortunately had to kneel on the floor to use it.
We decided not to complain about the room as we had only paid a late booking price and given that the hotel is housed in a very old building we reluctantly accepted the uneven floor and sloping ceilings as part and parcel of staying in an historic building. This would prove to be a huge mistake as later, after a very pleasant meal in the pub downstairs, we returned to our room at ten fifteen to find the promised pillows had not been delivered. A call to reception saw them arrive in five minutes - which was good. However, when we got into bed and tried to sleep we discovered that there was a very loud droning noise coming from outside the room. After trying to get to sleep for an hour, during which time we hoped the noise would stop, my husband rang reception to complain, he was told the noise would be ‘looked into’. The noise did not stop at all the entire night! We finally managed to fall asleep at around six am.
When we checked out at eight thirty we complained to Emma on reception. She told us that she didn’t know what had been making the noise, we invited her to go to the room and check out the noise as it was still droning on. She didn’t answer, we then said that surely we weren’t the first people to complain about the noise, but she said that yes, in fact, we were. At this point she offered us a free breakfast, which we declined as we were not in the mood to eat. She took both our home telephone and mobile numbers and said she would look into the noise and get back to us. She did not.
On leaving the hotel my husband took a look down the adjoining alleyway and found a large row of huge extractor fans virtually underneath out bedroom window. Perhaps, as we were the first people to complain about the noise, they had only been installed that day, but looking at the years of dirt and grime coating them I find that hard to believe.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 17, 2011
First of all i would like to apologise for your stay with us at the George Hotel. We at the George Hotel aim to make each guests stay with us the best possible experience, it is a very old building dating back to 1640 with lots of character and charm, unfortunately these old buildings sometimes lack some modern upgrading due to being listed. Our staff should have offered to help you with your luggage, this is a failing on our behalf, the doors are heavy leading to the rooms but im sure you can understand this is a fire safety issue. The size of your room is the character of the building we have 20 rooms of all shapes and sizes, if possible we would move any guest if they desired, again we want people to enjoy the hotel and what Bewdley as to offer. The noise in your room we are investigating the last thing we want to do is spoil someones stay, we do take every complaint or critism seriously. Im glad your stay at Twekesbury was a better experience and we thank you for your custom with Jd wetherspoons. Please feel free to contact me regarding your stay and once again i do apologise. Yours sincerley Jason Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.