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“Great food, average service.” 3 of 5 stars
Review of Zumi

Zumi
Southbroom Road, Devizes, England
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Ranked #31 of 65 Restaurants in Devizes
Cuisines: Chinese
Dining options: Reservations, Delivery
Restaurant details
Dining options: Reservations, Delivery
1 review
“Great food, average service.”
3 of 5 stars Reviewed August 17, 2013

Order taken quickly. Some of the prawn crackers were not fresh. Drinks orders were mixed up. Food was excellent. Service was average. Serving team were under pressure. Atmosphere spoilt by ringing telephone that sometimes took a while to answer. Extra dishes ordered on the all can eat deal were not to the same standard as the first dishes received.

  • Visited August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
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31 reviews from our community

Visitor rating
    16
    8
    2
    1
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Devizes, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Fantastic meal”
5 of 5 stars Reviewed July 30, 2013

We had the most amazing meal here last night. The food was excellent and the portions the perfect size. The staff were helpful and friendly and we can't wait to go again! We have been several times and must say we have never experienced any of the problems previous reviewers have mentioned. I would recommend a visit to anyone!

  • Visited July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devizes, United Kingdom
Contributor
12 reviews 12 reviews
11 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Lots of faults but we love it”
5 of 5 stars Reviewed June 25, 2013

We live in Devizes and eat here regularly. The food has always been excellent (eat in and take away). Not the greasy gloopy food offered in other Chinese restaurants
YES the service can be slow and haphazard
YES sometimes we get given prawn crackers and sometimes we don't
YES sometimes we get offered wet towels to clean our fingers and sometimes we don't (and when we do, they often appear at completely random times)
YES sometimes if you do order more it takes a while to appear, and sometimes you need to remind them
You get the idea...

BUT for some reason we forgive a lot here that we wouldn't elsewhere. We love the food and the staff are friendly - You just need to arrive in a relaxed state with a sense of humor!

  • Visited June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Folkestone, Kent
Senior Contributor
28 reviews 28 reviews
21 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
“Long wait”
2 of 5 stars Reviewed June 23, 2013

We had to wait over 2 hours for two courses. Lots of other customers were complaining, some walked out without paying and the police were called.
I could see from where I was sitting the takeaway orders being given out to customers at the front desk and delivery drivers at the rear. The customers inside including us had to wait while all of this was going on. It seems to me very bad practice. Zumi should put customers in the restaurant first. I think they have got greedy. It was chaotic!
We will not be going there again.

  • Visited June 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Nice food if it arrives.”
1 of 5 stars Reviewed June 23, 2013

We went to Zumi this weekend for a romantic meal for two which turned out to be a complete nightmare. I will certainly never be eating there again and I would never recommend them.

We arrived at 7pm and ordered our food within 10 minutes of arriving, we got two of our starters 35 minutes, the other two 15 minutes afterwards. We then waited another 30 minutes for our pancakes and at 9pm still hadn't eaten our main.

We decided to leave due to the appalling service and the women in charge still wanted us to pay the full price which I refused to do, in the end I walked out like many other groups of people who didn't pay.

  • Visited June 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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