A party of 8 of us stayed here for my future daughter-in-laws hen weekend-age range between 25 and 56.Couldn't check in until 15.55h-rooms not serviced due to late check out of people attending a ball the previous night.When we did eventually access our rooms- they were disgusting-considering that they were supposed to have been serviced.Duvet covers on the beds were torn and the duvets spilling out-which were very poor quality and soiled.Cobwebs in the room and bathroom.Wallpaper peeling off and plaster bubbled and flaking.Dust all round skirting boards,and around carpet edges.Chair very badly stained.
My future daughter-in-laws room was absolutely filthy-underneath the bed was what looked like 12 months dust and debris and remnants of the underneath of her mattress.Mould growing in the bin.The bath panel was all rotten and flaking away as were the window frames.Badly stained furniture and all of the points raised in the two other rooms.Our friends upgraded to a superior executive room and they got a smaller room than everyone else,that was just as dirty.
The breakfast was fine.
The front of house staff were very professional but we weren't the only complainants they had to deal with.
- Official Description (provided by the hotel):
- Craiglands Hotel has been welcoming people from across the globe for more than 150 years. This grand Victorian hotel remains the ideal place for business or pleasure, combining modern comforts and facilities with a warm, friendly welcome.Set in 6 acres of beautiful, landscaped grounds and woodland, Craiglands is just a short walk to the historic spa town of Ilkley and the famous Ilkley Moor, with easy access to Leeds/Bradford airport and major business centres. There are 62 guest rooms and excellent facilities to suit all your requirements - 7 conference and banqueting suites, the newly refurbished Brasserie1 Restaurant & adjoining bar with outside terrace to name but a few. For fine dining, banquets, conferences, large corporate events or just to get away from it all, you really must come to Craiglands! ... more less
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- Also Known As:
- Craiglands Hotel Ilkley
- The Craiglands Hotel Ilkley, Yorkshire