We went to Prego this afternoon for our Christmas Meal. The main meals and desserts were great.. I had the soup as a starter and to me it tasted like the soup had burnt on the bottom of the pan and then been stirred in - this may have just been me as my colleague (who had a cold and could not really taste) said it was OK... What spoilt the while occasion is that the large room in which we were placed was just about deserted. We arrived to find that there were only 2 other parties an elderly couple and a mother with 2 children - Once they left we were alone in the whole room - which must have had at least 20-30 tables seating 4 each table.. Thus the whole party atmosphere was non-existent - may be the credit crunch!!
To make matters worse - the staff started rearranging the empty tables causing a great deal of noise and disturbance - we felt that they should have waited until we had left... But the thing that really spoiled our meal is that - in all the years when we have been out for Christmas meals the price has been set (You know what it’s like one of the office team collects payments based on the menu.)..But this venue added a 10% service charge.. now before you think me mean and un-Christmassy - we had all put in reasonable tips.
As it was Christmas we did not make a scene – but when leaving we had a look at the wall menus which to be fair did say they an optional service charge would be added - however our bill did not show this as optional - it showed this as a done deal.... So they received a service charge from us and tips.. On a positive note I would say that our waitress was totally charming, polite and friendly and really did give excellent service.. So this is not a dig at her, but rather on the clarity of the bill and the rude way in which we felt undervalued by the staff noisily re-arranging the furniture... It wouldn't have been so bad had they between them lifted the tables - but the waitress merely pushed them, causing unpleasant screeching noises on each push.... We would not go there again.. Christmas meals should feel special - this one did not. I have given a low rating overall - which may seem low - but because of the lack of atmosphere and excess noise and additional service charge feel it's warranted.
If you own or manage Prego Italian Cafe Bar & Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.