I've stayed here on two separate trips and I don't think there's anything negative to say about the villas, staff, or amenities at the resort. The villas themselves are more like a two bedroom house, with great AC, they all have a great view (be it from the upper balcony or the patio), the kitchens have modern appliances and some cooking utensils (if you need more, there's a super cheap Pali and a free shuttle to get you there), maybe the TV could be updated, but if you're watching Law and Order reruns on your vacation, then you're doing it wrong.
The resort property is immaculately maintained and landscaped. The pool is for leisure, definitely not for laps, and the lounge chairs get snatched up fast, so you have to claim yours after breakfast if you want one.
The restaurant and bar are good. Sure, its more expensive than some of the places in town, but its a resort restaurant, not a taco shop on the beach, and the beers are still only about $1US, which is comparable to the rest of the town.
The resort offers a free shuttle that runs until 6, and you usually don't have to wait longer than one beer at the bar for the next shuttle. They'll drive you to the super market (3 minutes) or to the beach (6 minutes), or pretty much anywhere else in town for free (I always just tipped a dollar per trip).
As nice and comfortable as everything is there, the staff is why I keep going back. On my first trip, the GM of the hotel personally escorted us on a tour of a local farm (part of a Living Social package) and had a basket prepared of all the fruits we tried on the tour, picked just for us, and he was a great translator and brunch companion. Another night that trip, there were no cabs anywhere in town (it was pretty late) and one of the shuttle drivers (long off duty) gave us a ride and refused to take cash for the ride. On my second trip, I needed to see a doctor (for an injury I got in Costa Rica) and the driver took me to the health center, translated for the doctor, and asked how I was doing every time I saw him after. You could stay pretty much anywhere in town and have a good trip, but staying here is always one of the best parts of visiting Nicaragua.
- Official Description (provided by the hotel):
- The Palermo Hotel and Resort is located in San Juan del Sur, a city that bridges Costa Rica and Nicaragua on the Pacific Ocean. The hotel features 50 villas, flexible in-room work spaces, full-kitchens and room service, wireless broadband connectivity throughout the property, as well as both large and small, air-conditioned conference and meeting spaces. Terraza de Palermo Restaurant and Bar offer a dramatic dining experience overlooking the tropical pool and sunsets into the Pacific Ocean. ... more less
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- Also Known As:
- Villas De Palermo Hotel And Resort
- Villas De Palermo Hotel San Juan Del Sur
- Villas De Palermo Hotel & Resort Nicaragua/San Juan Del Sur