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Villas de Palermo Hotel & Resort: Traveler Reviews

3.5 of 5
Carreterra San Juan del Sur, km 139, San Juan del Sur, Nicaragua
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$99 (USD)
Villas de Palermo Hotel & Resort
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141 reviews from our community

    Trip type
Traveler rating
    98
    31
    4
    4
    4
Date Rating
Bryn Mawr, Pennsylvania
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“A great vacation villa on the side of a hill outside of town.”
5 of 5 stars Reviewed December 9, 2012 via mobile

The staff was exceptional, especially Maria. "My pleasure" and " of course" we're her answers for almost everything we requested.

The free shuttle to town from 7-6pm (on the hour) was very convenient but taxis were only about 4 or 5 dollars to get back from town.

The breakfasts were terrific as was the one dinner we had there. We enjoyed the happy hour and the sunsets!

The helped us get shuttles to the beaches, held our bags for a late check out and also helped us by making a call to our transportation company.

The staff was terrific, the grounds well maintained and a high quality restaurant.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillasdePalermo, Director of Sales at Villas de Palermo Hotel & Resort, responded to this review
December 11, 2012
We are very pleased to hear that you enjoyed your stay and the food at Villas de Palermo. We hope that you keep us in mind if you ever return to Nicaragua. Thanks for sharing your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericton, Canada
1 review
2 helpful votes 2 helpful votes
“The staff were incredible.”
5 of 5 stars Reviewed November 22, 2012

We were here for 8 days and loved every moment. The food was awesome. We ate fresh everything; it was cooked to perfection. The hotel, bar and restaurant staff were really friendly. It wasn't a stuffy feel at all. Super relaxed and authentic. The Villas were comfortable and clean. The accommodations were perfect for resting after a day in the sun. We loved it and would recommend it to anyone wanting to get away from it all.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillasdePalermo, Director of Sales at Villas de Palermo Hotel & Resort, responded to this review
November 25, 2012
Thank you for sharing your review on TripAdvisor. We are pleased to hear that you enjoyed your stay and the food. We have a new chef and are working on expanding restaurant options and seafood specials. We hope that you enjoyed it and visit again!
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West Vancouver, Canada
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
“A hotel with some potential...”
4 of 5 stars Reviewed November 5, 2012

This hotel has a lot to recommend it. It has what most travelers looks for: central location, cleanliness and tranquility, Put all that together with great rates in the off-season and you've got a pretty nice place to stay.
However, there is an interesting story behind how this hotel got its start, helping to at least partly explain the mystery of why so many places are for sale. Each condo is individually owned, but the owners have to agree to the following: they must rent it out for most of the year and all condos share the proceeds! So, you are allowed to advertise your own property, but there is no incentive to do that.
There are also strict regulations about how each condo is furnished and what it can contain, so there is no real way to make your condo more comfortable. No little extras that turn a regular hotel into a luxury one (exactly two pillows per bed, 300 thread count sheets, etc).
It seemed to us that this hotel could be made a lot nicer than it is, if they could relax some of these rather strict ownership rules that they currently have.
The restaurant is actually pretty good, but glacially slow, so we ended up going into the town for meals most of the time. They have a cute little vehicle that leaves for town every hour, but even if it's just sitting there, they won't take guests into town unless it's the right time. At one point, they did agree to give us a ride into town in their van, stating that they would do it "just for us".
All in all, I'd stay here again, but probably not for more than a few days.

Room Tip: There are a number of "luxury" condos (I think #1-7?), but they were not offered to us whe...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mal Pais, Costa Rica
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Good Off-Season Rates and Great Restaurant”
5 of 5 stars Reviewed October 27, 2012

This is my second time staying at Villas Palermo and again came back with a smile. The beauty of this place is the stand alone villas that have the feel of coming home. The villas are rather modern and have all the luxuries. I appreciate that it is not in the heart of San Juan rather tucked up in the mountains with a wonderful view of the bay. You have the option of walking into town (about 20 minutes) or riding down in the tuk-tuk (compliments of the hotel). After eating at a few places in town, I kept coming back to Villas Palermo for the price and quality of food out ranked others. The lomito in chimichirri sauce is incredible, the caesar salad (although a bit small) is delicious. The shrimps in the chef's sauce also delicious.
Very pleased with the service, villas, and restaurant. Will definitely be back again.

Room Tip: Great views and private choose #34, 35. Although it is a bit of a walk to the restaurant..the view i...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillasdePalermo, Director of Sales at Villas de Palermo Hotel & Resort, responded to this review
November 5, 2012
Thank you for taking the time to write a response on Trip Advisor. We are very pleased that you enjoyed your visit just as much the 2nd time. Also great to hear you loved the chimichirri sauce. It is always a local favorite! We hope to see you back again.
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Santa Cruz, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean, modern spacious condo, beautifully furnished”
5 of 5 stars Reviewed October 24, 2012

My husband, son and I stayed here recently. We stayed for 4 nights using a Groupon Deal. The resort is up above the town of San Juan del Sur, about a 10-15 minute walk or easy shuttle ride. You have beautiful views of the ocean and surrounding green hills.

The condo had modern, comfortable furnishings. The bathrooms were clean and the kitchen had everything you might need to cook on your own. The beds were comfortable and the bedrooms spacious. The ground were beautiful and all was tranquil and quiet.

The condos are arranged on a switchback type road above the pool and restaraunt. If you stay in the units further up the hill you have to use the paved road to walk on to get to the restaraunt. There is no protected sidewalk. Traffic is just within the resort traffic, but cars do go up and down the road regularly. This was an area of concern for my husband and I with our 2 year old son. It ended up being fine but I just really wish they had put in a sidewalk.

The pool is a highlight! It is beautiful, clean and has a fun waterfall feature. My son loved the pool and we spent many hours there.

The food at the restaraunt was delicious and varied. The Nicaraguan breakfast was my favorite each AM. Prices were reasonable.

It was easy to arrange excursions, massages, rides into town from the main office. We loved our tour to see the turtles at night at the catamaran sailing trip.

The office never had change for large Cordobas and neither did the restaraunt. Keep this in mind for tipping (get smaller bills before you get to the resort for tips).

All in all a great place to stay. I would definitely return!

Stayed October 2012, traveled with family
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VillasdePalermo, Director of Sales at Villas de Palermo Hotel & Resort, responded to this review
October 26, 2012
Thank you very much for taking the time to write such a detailed review. We are very pleased to hear that you and your family enjoyed your visit...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villas de Palermo Hotel & Resort

Also Known As:
Villas De Palermo Hotel
Villas De Palermo Hotel San Juan Del Sur
Villas De Palermo Hotel And Resort
Villas De Palermo Hotel & Resort Nicaragua/San Juan Del Sur
Address: Carreterra San Juan del Sur, km 139, San Juan del Sur, Nicaragua
Phone Number:
Region: Nicaragua > San Juan del Sur
Amenities:
Bar/Lounge Beach Business Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 Business Hotels in San Juan del Sur
#4 Family Hotels in San Juan del Sur
#5 Romantic Hotels in San Juan del Sur
#7 On the Beach Hotels in San Juan del Sur
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Palermo Hotel and Resort is located in San Juan del Sur, a city that bridges Costa Rica and Nicaragua on the Pacific Ocean. The hotel features 100 suites in 50 villas, flexible in-room work spaces, full-kitchens and room service, wireless broadband connectivity throughout the property, as well as both large and small, air-conditioned conference and meeting spaces. Terraza de Palermo Restaurant and Bar offer a dramatic dining experience overlooking the tropical pool and sunsets into the Pacific Ocean. ... more   less 
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