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“Unique rooms and great service” 5 of 5 stars
Review of Pelican Eyes Resort and Spa

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Pelican Eyes Resort and Spa
4.0 of 5 Resort   |   De la Parroquia 1 1/2 cuadras al este, San Juan del Sur, Nicaragua   |  
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30% OFF in Hotel Accommod
Ranked #9 of 21 Hotels in San Juan del Sur
GreenLeadersSilver level
Western NY
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Unique rooms and great service”
5 of 5 stars Reviewed September 3, 2013

Individual units have private porches with tables and chairs and ocean/sunset views. The room looked like it had been carved out of rock - the bed frame, night stands, seating, all white and looking like something Fred Flintstone might have lived in. But the mattresses were comfortable, the nice size bathroom with a BIG shower and plenty of counter space was definitely up to date. I appreciated the water cooler in the room. Each room had its own 5 gallon jug. A small nook had shelves, refrigerator and microwave. Pelican Eyes has 3 infinity pools! There is an upper level of rooms which I believe is time shares, but you can walk or be driven up. Food is very good and the staff are helpful and friendly. I would highly recommend Pelican Eyes in San Juan del Sur.

Room Tip: If you have problems with walking, mention it. Most of the units involve climbing quite a few stair...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort and Spa, responded to this review, February 21, 2014
Dear,

Thank you for having taken the time to write this review. I am glad to hear that you enjoyed staying at our accommodations. We are always delighted to hear our guest had such a good time at our resort. We look forward to serving you again in the future.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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518 reviews from our community

Traveler rating
    279
    133
    48
    35
    23
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112
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Contributor
19 reviews 19 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 29, 2013

My shoestring budget traveling roots made me feel both reluctant and guilty about staying at the lavish Pelican Eyes with the questionable history, but the indulgence was oh so worth it. You just feel like pure gold gazing out over the city, beach, ocean, and sunset from your gorgeous, hillside, multilevel, colorful room. Wow, that's a mouthful...and certainly an eyeful! The infinity pool has a fabulous view as well.

Per the reviews that insisted that the hotel's food and services were grossly overpriced, we just took their word for it and headed out on the town. It took 77 steps to get from the hotel's ground entrance to our room (we had had lowest/closest room!) and another 200 steps to get to the upper infinity pool. That's a lot of hiking in the hot, humid NIcaraguan hillside. You better be in shape and wear cool clothing.

All that having been said, it was 5 stars in my book as I still LOVED our room and view immensely.

Room Tip: Pick the lowest room possible. The Jasmine room was the first one. Higher rooms may have an even b...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort and Spa, responded to this review, February 21, 2014
Dear,

First of all I would like to say that I am very pleased hearing your Pelican Eyes experience was so rewarding. Thank you for having taken the time to write this review. We look forward to serving you again in the future.

Best regards,

Gabriel Holt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Top Contributor
65 reviews 65 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 28, 2013

This was my first time to stay at Pelican Eyes and I stayed only for one night. I can say that the quality of my room was first rate and the service I received the same. My room initially had no air conditioning but within 5 minutes of getting into the room and calling, there were two repairmen there and replaced something in 30 minutes. I think that is great service. I have eaten there many times and again, I cannot say enough good things about the food and the staff. And the view is one of the most amazing there is, especially at sunset. Great job Gabriel, Martin and the entire staff!

Room Tip: I think the best room is one closest to the pool (any of the pools that is) but the higher you go th...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort and Spa, responded to this review, February 21, 2014
Dear,

Firstly I would like to thank you for your contribution; we appreciate you taking the time to write this review. I am pleased hearing that you had such an enjoyable time at Pelican Eyes. Your comments are appreciated, especially the ones about the staff. We look forward being you of service again in the future.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

The hotel is at a top of a mountain, a few blocks from the beach. It has the best views in San Juan del Sur. The two Infiniti pools are amazing. The service is superb. Had a couples massage at the spa. Super relaxing!!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort and Spa, responded to this review, February 21, 2014
Dear,

First I would like to say that I am pleased hearing that you had such a wonderful time at our resort (and enjoyed the massage). Thank you for having taken the time to write this review. We look forward being you of service again in the future.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Managua, Nicaragua
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

There's nothing else one could ask for. Amazing views. Neat and comfortable accommodations. Food is really good, I personally recommend the ceviche. Had a great time at the pools while enjoying the view! And I have to say the service was outstanding, the people were very nice. Definitely best place in town!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort and Spa, responded to this review, February 21, 2014
Dear,

Thank you for your contribution and for having taken the time to write this review. I am glad to hear that you had such a pleasant stay at our resort. We really appreciate heartwarming comments like yours. We look forward being you of service again in the future.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 15, 2013 via mobile

The food prices are higher than what I find in the US. - such examples were stale bread and too much oil on potatoes for breakfast. Eleven dollar hamburger that was dry, small and lacked taste. They need to adjust their prices to the other restaurants in town and hire a new chef.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Gerente at Pelican Eyes Resort and Spa, responded to this review, August 20, 2013
Dear customer,

Thank you for taking your time review our Cascada Restaurant, here at Pelican Eyes. Your opinion and business is important to us and we appreciate your business. I am surprised your dinning experience was so unpleasant, our burger tends to be a hit with customers. We invite you back to give us a second chance so that you can see why so many customers say we have the best burger in San Juan. Please do not hesitate contact me directly if you have any questions or concerns.

Best,

Gabriel Holt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 2, 2013

The upper pool had a very good view and the "Casa Florida" was very nice & comfortable. The personnel is very friendly and helpful and they can take you anywhere within the city by car or out of San Juan del Sur. They also have a sailing trip on a 45ft Sail boat that they offer along with food, drinks, and ceviche.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort and Spa, responded to this review, February 21, 2014
Dear,

Thank you for having taken the time to write this review. I am gratified hearing that you had such a good time at our resort. Also I am happy that you enjoyed our sail boat trip, it’s a service that we are proud of. We look forward being you of service again in the future.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pelican Eyes Resort and Spa

Address: De la Parroquia 1 1/2 cuadras al este, San Juan del Sur, Nicaragua
Phone Number:
Location: Nicaragua > Rivas Department > San Juan del Sur
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in San Juan del Sur
#6 Romantic Hotel in San Juan del Sur
#7 On the Beach Hotel in San Juan del Sur
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pelican Eyes Resort and Spa 4*
Number of rooms: 65
Official Description (provided by the hotel):
Pelican Eyes Resort & Spa offers a stunning hillside location and panoramic views of San Juan del Sur and the ocean beyond. Our infinity pools, spacious accommodations, romantically lush gardens, wonderful restaurants, open air bars, and one-of-a-kind San Juan Del Sur coastline sailing adventure are a unique experience.A visit to our Tranquila Day Spa is an experience of sheer indulgence. We offer a menu of massage and body treatments to ensure that you truly relax on your romantic Nicaraguan getaway. Experience more of Nicaragua with day trips to Granada or the artisan markets in Masaya. Here at the resort, open air yoga classes, water aerobics, and active local excursions (arranged by our concierge) help keep you fit while visiting paradise. Even our brick stairs—winding up the hillside — contribute to the cause!Our San Juan del Sur hotel’s mission is to provide a unique and memorable Nicaragua vacation experience in every aspect of your stay. Our friendly staff endeavors to fulfill every possible need or special request (and to predict those wishes perhaps not yet even realized!)No request is too big or too small. Let us know what we can do to enhance your stay in paradise. ... more   less 
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Also Known As:
Pelican Eyes Hotel San Juan Del Sur
Hotel Pelican Eyes
Resort Pelican Eyes
Pelican Eyes Resort And Spa Nicaragua/San Juan Del Sur

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