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“Paradise in Nicaragua!” 5 of 5 stars
Review of Pelican Eyes Resort and Spa

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Pelican Eyes Resort and Spa
4.0 of 5 Resort   |   De la Parroquia 1 1/2 cuadras al este, San Juan del Sur, Nicaragua   |  
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25% off room rate
Ranked #11 of 21 hotels in San Juan del Sur
1 review
4 helpful votes 4 helpful votes
“Paradise in Nicaragua!”
5 of 5 stars Reviewed March 15, 2013 via mobile

My boyfriend and I stayed for 7 nights at the beginning of February 2013.

Reception arranged transfers for us from the airport in Managua, which worked brilliantly. We were delayed two hours and the drivers kindly waited for us.

Upon arrival we were upgraded from a 1 bedroom ocean view room to a casa in the upper stage 2 part of the development. Such a beautiful house! Two terraces (including one off the top floor bedroom) and a kitchen and lounge area.

The resort is very peaceful and beautifully landscaped with tiled stairways twisting through lush foliage up the (steep) hill side.

The hill setting is very beautiful and the views are breathtaking especially at sunset.

We opted to walk to and from our accommodation to the main restaurant/reception/San Juan but it's quite a hike - we enjoyed it but it wouldn't suit some. The hotel does offer a car service for a fee.

The staff are very friendly and helpful throughout the resort.

We did have a number of power cuts but were happy to open the doors/windows and let the fresh air blow through.

The restaurant food was a good mix of local inspired dishes and more Western food and of a high quality. We started each day sipping Nica coffee gazing out over the bay at La Cascada restaurant and typically ended the day in the same place!

The reception kindly arranged a tour through Edwin (awesome) at Macua Tours who took us to Granada and Masaya for the day.

We also liked San Juan very much. It's a sleepy little beach village. Just a touch rough around the edges but Gato Negro cafe is especially charming and El Timon does fantastic sea food. The locals are very friendly.

All together an unforgettable holiday.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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447 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Highlands Ranch, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2013

I would definitely stay there again. The accommodations are quite nice and roomy since they are homes. The views at the bar/pool and up at the infinity pool are absolutely breaktaking. The food , especially the salads were excellent. The restaurant staff worked quite diligently to make sure all the patrons were content. There is no question the front desk staff was well trained and believed in top customer service. The manager was also quite nice. The only consideration I thought would be helpful was to move the trash house from the bottom of the stairs where you walk up to your rooms. It was smelly and took away from the beauty of the property.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2013

My partner, sister and myself stayed for 12 days oct 12. The service was exceptional and I felt so pampered! Our casa was fantastic and very comfortable. I would definitely return and we have recommended to friends.

Room Tip: Casa no 4 has a clear view!!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
34 reviews 34 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 8, 2013

My daughter and I stayed in one of the small houses on the property. It was a long walk up to the infinity pool but well worth it. The views are spectacular. Our favorite excursion while in San Juan del Sur was a trip we took on Pelican Eye's sailboat. That was worth every penny - great service, good food, a nice beach. This property is pricey but it's worht it. This would be a fabulous honeymoon location.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 8, 2013

It is a wonderful place for a short, relaxing vacation - we would have loved to stay longer but it is too expensive for a longer stay - at least for us. But while we were there we enjoyed every minute!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pickering, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 7, 2013

On March 6th, our friends, who had visited the Pelican last year wanted to surprise us by showing us this beautiful resort with the Infiniti Pool. On the internent, it quoted $7.00 per person to use the pool. However, when we reached the gate to the premises, we were told that it would be $20.00 per person. We then walked up to the reception area and was told the same. The gentleman there did call another person in authority(supposedly) but came back with the same answer. My husband and I were so disappointed as were our friends. Obviously, they didn't want any outsiders to use the facilities.
We returned to our hotel, Gran Oceano and used its pool. We had fun with our friends. We did not let the Pelican spoil our day. It's their loss.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PelicanEyes, Guest Relations Manager at Pelican Eyes Resort and Spa, responded to this review, March 14, 2013
Dear Ollie Millie,

Thank you for providing us with your helpful feedback regarding your visit to Pelican Eyes Resort and Spa. We are pleased to hear that your friends found the setting so lovely that they wanted to return and share it with you. We do apologize for the misinformation on the website and will be sure that it is updated promptly.

Thanks you for taking the time to share your review with us.
All the best,
Pelican Eyes Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
83 reviews 83 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed March 6, 2013

My wife and I where at the Pelican Eyes Resort actually a year ago 2012 and through an outside group enjoyed their pool and facilities (water arobics ) which enticed us back for a day to use the pools/bar and restaurant for $5 each per day, HOWEVER going back this year March 6, 2013, the security guard stated it is now $20 per person, reception confirmed this with "Marie" and they stated that is the new rate, take it or leave it even if we stated we would eat and use the bar.

I wanted to show my two visiting retire friends this 5 star resort? but $80 to use the facilities was way too much and the staffs attitude indifferent and somewhat rude.

We turned around and returned to use the pool at our hotel, Hotel Gran Oceano, maybe not a 5 star but friendly staff and large clean pool.

I will never recommend the Pelican Eyes to anyone.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pelican Eyes Resort and Spa

Address: De la Parroquia 1 1/2 cuadras al este, San Juan del Sur, Nicaragua
Phone Number:
Location: Nicaragua > Rivas Department > San Juan del Sur
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in San Juan del Sur
#6 Romantic Hotel in San Juan del Sur
#8 On the Beach Hotel in San Juan del Sur
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pelican Eyes Resort and Spa 4*
Official Description (provided by the hotel):
Pelican Eyes Resort & Spa offers a stunning hillside location and panoramic views of San Juan del Sur and the ocean beyond. Our infinity pools, spacious accommodations, romantically lush gardens, wonderful restaurants, open air bars, and one-of-a-kind San Juan Del Sur coastline sailing adventure are a unique experience.A visit to our Tranquila Day Spa is an experience of sheer indulgence. We offer a menu of massage and body treatments to ensure that you truly relax on your romantic Nicaraguan getaway. Experience more of Nicaragua with day trips to Granada or the artisan markets in Masaya. Here at the resort, open air yoga classes, water aerobics, and active local excursions (arranged by our concierge) help keep you fit while visiting paradise. Even our brick stairs—winding up the hillside — contribute to the cause!Our San Juan del Sur hotel’s mission is to provide a unique and memorable Nicaragua vacation experience in every aspect of your stay. Our friendly staff endeavors to fulfill every possible need or special request (and to predict those wishes perhaps not yet even realized!)No request is too big or too small. Let us know what we can do to enhance your stay in paradise. ... more   less 
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Also Known As:
Pelican Eyes Hotel San Juan Del Sur
Hotel Pelican Eyes
Resort Pelican Eyes
Pelican Eyes Resort And Spa Nicaragua/San Juan Del Sur

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