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“Disgusting!” 1 of 5 stars
Review of Pelican Eyes Resort and Spa

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Pelican Eyes Resort and Spa
4.0 of 5 Resort   |   De la Parroquia 1 1/2 cuadras al este, San Juan del Sur, Nicaragua   |  
Hotel amenities
Ranked #11 of 22 Hotels in San Juan del Sur
GreenLeadersSilver level
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Disgusting!”
1 of 5 stars Reviewed February 2, 2013

We stayed in a Casa last December and were initially very impressed. The gardens are gorgeous and the pools and view are one of a kind. But the cleanliness of our bedroom was appalling. The sheets were dirty with black dots and hair. The bed cover never gets washed and was covered in tiny black dots. Room service tried to replace the sheets, but all the 5 new sheets they brought were covered in hair. Cockroaches live in the AC unit just above the bed and between the mattress and boxspring. When you turn on the AC the cockroaches will fall onto the pillow. This is not a romantic place. We looked at other places in town and they were all clean. The gardens and pool are usually filled with non-guests and families since non-guests can use all the facilities for $5 per day. Besides for one person the staff only speaks spanish and the management did not think that cleanliness is important. We recommend for you to visit the pool but stay somewhere else in town where it's less run down.

Room Tip: Inspect the room for bed bugs and cockroaches when you first arrive. Pull back the cover sheet and c...
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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553 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 31, 2013

We stayed for 3 days and we had a wonderful time. Our habitation was spotless and the staff was great. Very accommodating, Mr. Romero provided us with excellent service. We're going back to Nicaragua and we're definitely staying at pelican eyes again.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granada, Nicaragua
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
1 of 5 stars Reviewed January 31, 2013

What a disappointment it was, went there and everything looked and smelled dirty the crowd was noisy and cheap. I was told the original Californian who built this hotel left and ever since is downhill. I wouldn't stay in this hotel even if they would give me the room for free.

Let's hope they change owners and go back to the California boutique hotel it used to be!

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 28, 2013

Our family has stayed here a couple of times. It is quiet, comfortable and relaxed and within walking distance of town. The walk up hill at the end of the day will make you feel virtuous eating a delicious meal at the restaraunt. It is obviously far more expensive that a room in town but it it dramatically superior to anything you would get for a similar price in the U.S. or Canada.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaGrange, GA
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 24, 2013

Pelican Eyes is a unique resort located on the hillside of San Juan del Sur. It is 10-15 minute walk down to the bay. The resort is comprised of very nice casa's or condo like units. Ours was a 3 story two bedroom unit. It has beautiful architecture. We loved it. The bedrooms and bathrooms are large and spacious. Our unit (Margarita) was near the top of the hill and had a wonderful view of the bay from each bedroom and the den. Be warned, the resort is on the side of a hill so there are lots (and lots) of stairs. If you are in reasonable shape this will not be a problem. The resort will provide transportation for $5 to and from the town. Our family of 4 rarely used it. There is a grocery store within a 5 minute drive. You can stock up and make use of the kitchen. Book a trip on the resort's sailboat - it was great. The restaurants are nice and predictable. The prices are a little high but they are convenient. Get to the pool(s) early as the chairs get occupied very early.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NYC
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed January 19, 2013

If you aren't staying in a Pelican Eyes villa be prepared to pay $5.00 to use there pool. And also be in good shape to get to the upper pool. However, good things come to those who wait and have strong legs. The view from the Infiniti pool is insane. Super clean and friendly staff. By far the nicest resort in SJDS. Just like everywhere in Nica. if you are hungry or thirsty order as soon as you have a chance.....

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

The "room" is a large house with a deep classy balcony and perfect 180 degree view of the bay, town and hills. We were provided with coffee and coffee maker plus a refrig. Tv good free internet plus three fans and 2 AC in the room bathroom is large and well equipped. Five minute walk to town and stairs are not that bad and well lit at night. Safe in room and it appears there is plenty of security. Pools are very modern with zero edge and clean. Quiet classy place I want to return to. I see 149 a night for 7 nights on Expedia. I paid $ 160 per night on Hotels.com for ocean view for 2. Good bed, linens etc. I think this is likely the best option in town ( you do need to be able to walk a bit)

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pelican Eyes Resort and Spa

Address: De la Parroquia 1 1/2 cuadras al este, San Juan del Sur, Nicaragua
Location: Nicaragua > Rivas Department > San Juan del Sur
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in San Juan del Sur
#6 Romantic Hotel in San Juan del Sur
#8 On the Beach Hotel in San Juan del Sur
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pelican Eyes Resort and Spa 4*
Number of rooms: 52
Official Description (provided by the hotel):
Pelican Eyes Resort & Spa offers a stunning hillside location and panoramic views of San Juan del Sur and the ocean beyond. Our infinity pools, spacious accommodations, romantically lush gardens, wonderful restaurants, open air bars, and one-of-a-kind San Juan Del Sur coastline sailing adventure are a unique experience.A visit to our Tranquila Day Spa is an experience of sheer indulgence. We offer a menu of massage and body treatments to ensure that you truly relax on your romantic Nicaraguan getaway. Experience more of Nicaragua with day trips to Granada or the artisan markets in Masaya. Here at the resort, open air yoga classes, water aerobics, and active local excursions (arranged by our concierge) help keep you fit while visiting paradise. Even our brick stairs—winding up the hillside — contribute to the cause!Our San Juan del Sur hotel’s mission is to provide a unique and memorable Nicaragua vacation experience in every aspect of your stay. Our friendly staff endeavors to fulfill every possible need or special request (and to predict those wishes perhaps not yet even realized!)No request is too big or too small. Let us know what we can do to enhance your stay in paradise. ... more   less 
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Also Known As:
Pelican Eyes Hotel San Juan Del Sur
Hotel Pelican Eyes
Resort Pelican Eyes
Pelican Eyes Resort And Spa Nicaragua/San Juan Del Sur

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