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“Exceptional Customer Service!!” 5 of 5 stars
Review of BEST WESTERN Inn Hershey

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BEST WESTERN Inn Hershey
2.5 of 5 Hotel   |   Rte 422 and Sipe Ave, Hershey, PA 17033   |  
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Ranked #17 of 24 Hotels in Hershey
Newtown Square, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Exceptional Customer Service!!”
5 of 5 stars Reviewed October 11, 2012

13 soccer families stayed at this hotel over Columbus Day weekend as we were traveling to a Soccer Tournament in Palmyra. I had read some negative reviews on the site and decided to contact the manager to see if these issues were resolved so we would be confident for our stay since we were traveling with such a big group. I have to say that Jamie, the GM and her Front Desk Manager Chuck were so exceptional in their attention to our visit. Jamie personally inspected all 13 rooms and they were able to get us an early check in as we requested. The rooms were meticulous and staff were friendly and very accommodating. They even printed out a map with directions to the fields. The continental breakfast was really great and all of the folks making the food and serving the customers were truly gracious. I can't say enough praise for this team. We would definitely return again and most importantly recommend this hotel if you ever have to stay near Hershey. We were less than 5 minutes from the park.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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401 reviews from our community

Traveler rating
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    73
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See reviews for
227
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Any
English first
Winnipeg Beach, Mb
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 25, 2012

We went as a group, our group leader also gave a review and she had a great review. The only thing about this hotel was the front staff was friendly, but that is all I saw. I hope other people from our group respond with their own room experience. My experience was we checked into a room where our carpet was still wet from being shampooed, there was still a smell of vomit in it. If the person who was above us had a shower or bath, our tub had a leak dripping into it. The beds were never completely made after day one, the ends would not get retucked in. The daily cleaning routine was horribly done. Our tv did not work, our phone would not allow us to call out to numbers outside of the hotel (we had to use the front desk phone), the fridge in our room was mouldy. One plug would not work, no matter what we plugged into it. I would never stay here again, no matter what the discounted room rate was. I was dissapointed, we had stayed there previously and the hotel has deteriorated considerably. The only reason we did not change hotels was that we were with such a large group.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jzombro, General Manager at BEST WESTERN Inn Hershey, responded to this review, September 26, 2012
Dear Camila,

Please accept our sincere apologies for the noted cleanliness issues in your review. We are disappointed to learn of your experience and will address it with the housekeeping department. This is not up to our standards of cleanliness, and is completely unacceptable.

Your feedback is very important to us, and serves as a reminder; we must continue to focus on how each room is prepared before it’s ready for an arriving guest.

If I can be of further assistance please contact me directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 23, 2012

33 of us (plus 2 bus drivers) made the 30 hour bus trip down to Hershey in September 2012. We were greeted and treated like VIP's our entire stay. The staff was friendly and helpful and welcoming. I would stay here again

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wrentham, mass
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 19, 2012

We had a very nice stay. Rooms were clean. Staff very helpful. The location was perfect. Close to everything we wanted to do. For the price we paid it was worth it. Continental breakfast was good.
I would recommend this to friends and family.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, Michigan
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 17, 2012

The Best Western Inn here is a little hard to find on the west side of town. We had a wonderful stay. As others have said, the staff made it so. Check in was very good. We were early - 1 p.m. and our room was ready. We were away from the highway and LOVED the sound of the crickets through the open window.
What was so special is that it was Sept. 13 and the pool area was locked. But it was so warm and we are from the Great Lakes, so Jamie and Chuck worked to open the pool for us. It was great.
They went beyond what they had to do.
Breakfast was good. However the waffles didn't come out until later and my husband almost missed them!
I like to run and it was easy to find quiet streets close by for that.

Room Tip: Pick a room by the trees (and the crickets)
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 17, 2012

After reading the reviews on this site, I was hesitant about booking a weekend at the hotel. I had a few concerns and called and left a voicemail for the GM, Jamie, prior to booking. To my surprise, she returned my message by the end of the business day. Jaime was extremely friendly and knowlegable. She explained some of the issues that the hotel had over the summer and how she was rectifying all the issues. It was so refreshing to know that there are still GMs out there that care and take pride in their property! Without hesitation, we booked for a September weekend and really enjoyed our stay! The location of the hotel is perfect, its only a short ride from most of the major attractions in Hershey. A special thanks to Jamie and her front desk staff because they really know how to treat their customers!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed September 15, 2012

I can't say enough about the quality of service for the price at this hotel! The administrative staff, Jamie, Chuck, Elka, Jenn, Sara, the housekeeping staff , Keisha and co, and the maintenance crew Fred, etc, are very attentive to it's patrons and the property!The rooms are clean and spacious and the property is close to all amentities Hershey, PA has to offer! Included in the price is a continental breakfast, including homemade waffles!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Inn Hershey

Address: Rte 422 and Sipe Ave, Hershey, PA 17033
Phone Number:
Location: United States > Pennsylvania > Hershey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 24 Hotels in Hershey
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Inn Hershey 2.5*
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Also Known As:
Best Western Inn Hershey Hotel Hershey
Best Western Hotel Hershey
Best Western Hershey
Hershey Best Western

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