What a great place. Everything about the Fairfield Inn was perfect. It was easy to find, close to the park and only a month old.
When the four of us walked into the lobby at around 11am, we were all promptly greeted by several of the front desk staff. Our king room with a pull-out was not ready when we arrived, so they locked our bags away in a storage closet and off to Hershey Park we went. I'd like to thank Quincy at the front desk for recommending that we take a 2 mile drive down Hockersvile Road to the GIANT Foodmart for discounted tickets. Each adult ticket was discounted by $15 and a junior by $2 and if you bought 2 adult tickets, you got a free parking voucher too. So Quincy saved us close to $60...Thanks again Quincy.
After a long day at the park, it was nice to come back to a warm welcome again. The staff asked our children all about their day and wished them a good night. We were extremely surprised when we opened our door (508), because the room was unlike anything we've seen before. It was very spacious for the 4 of us and had plenty of places to just sit and relax. The sofa was very comfortable and the matching ottoman felt good when we put up our feet. There was also a large work area with a very comfortable office-type chair and 2 large flat screen televisions. One in the living area and the other in the bedroom area. I also liked how the wall that divided the living area from the work area did not touch the ceiling. This allowed the A/C to circulate through both rooms and did not freeze the kids as they slept on the pull-out.
Our king bed was most inviting and my wife and I both got a long un-interupted sleep. Even our 12 and 7 year olds liked the pull-out. They both said, "it was great and we didn't have that bar-thing across our backs all night". Additionally the bathroom was laid-out very well and had a lot of space...and was clean and odor-free.
In the morning we went down to the complementary breakfast, and were immediately greeted with handshakes and big smiles from Harry and Mary. Harry showed us where everything was and made sure that we were well taken care of. As we sat there eating, we noticed that he greeted every guest with the same level of enthusiasm and care, and as guests left the large eating area he wished them a good day and safe travels.
We are so glad that we booked this hotel at the last moment and will absolutely be coming back to this location again and again. The property was beautiful, but it was the staff that made the difference. I hope as the years go by that they can keep up this high-level of customer service. Great job Fairfield staff.