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“Why can't all hotels be like this?” 5 of 5 stars
Review of Fairfield Inn & Suites Hershey Chocolate Avenue

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Fairfield Inn & Suites Hershey Chocolate Avenue
2.5 of 5 Hotel   |   651 West Areba Avenue, Hershey, PA 17033   |  
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Ranked #2 of 24 hotels in Hershey
Indiana
Top Contributor
92 reviews 92 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
58 helpful votes 58 helpful votes
“Why can't all hotels be like this?”
5 of 5 stars Reviewed May 7, 2013

After spending 10 hours in the car we couldn't wait to get to our hotel. We called to get directions & found out that I made our reservation at the wrong Fairfield. We were able to get it switched to this location. This hotel is great! Being brand new is a major plus. The staff is great. We were tired & hungry. The thought of getting back into the car didn't appeal to us. Tyler @ the front desk recommended Bella Italia because they deliver. Great choice! We enjoyed a great dinner in the comfort of our spacious suite. Glad we are spending three nights here.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISHersheyADOS, Director of Sales at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, May 16, 2013
We are pleased that you have taken the time to review our hotel. Driving for 10 hours is difficult and tiring and we are pleased that we could assist you with all your needs once you arrived at Fairfield Inn & Suites by Marriott Hershey Chocolate Avenue.

The customer service we provide to our guests comes from the heart…and a superior staff. Yes we are very proud of our staff and all the amenities we have to offer you our valued guest.
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129 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
arizona
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 28, 2013

Once again, I'll start off by saying that I don't like the Marriott hotel chain. It seems to me the overall quality of the chain is decreasing so that is why this hotel gets 4 stars. That said, it's currently a great place to stay. I'm not sure it is going to hold up but they'll be other Tripadvisor reviews that will keep you posted. Here are the current pros and cons of staying at this hotel.

Pros: the hotel has been opened less than a month so it is very clean with new decor (bright, eclectic), beds, bedding, towels. That's always nice. The beds were comfortable. The staff was friendly and helpful. It is very close to the Hershey Lodge...less than a mile away, so it is an excellent option if you have a conference at the lodge and don't want to spend the big bucks. There is a pharmacy around the corner. It was quiet but then again, it wasn't crowded. It has a decent breakfast.

Cons: I didn't really notice any cons. Okay, the lay out of the rooms are a little funky. The closet is really small and located on the wall next to the bed. No big deal, just weird.

Like I said before, I'm not sure how long it will hold up but it may be a great option for a long time to come.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISHersheyADOS, Director of Sales at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, May 16, 2013
We appreciate your pros and cons concerning your visit with us at the Fairfield Inn & Suites Hershey. Yes you are correct we are new has of 5 weeks and our goal is to give the best customer service possible. That is why we appreciate all feedback….and evaluate it to improve our standard for you the guests.

We hope you return to the Fairfield Inn & Suites by Marriott Hershey Chocolate Avenue... located in the sweetest place on earth.
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Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 26, 2013

First let me say that this is a new property and so the rooms are clean. That is the only positive. The rooms are small. Walls are paper thin and you hear everything in the halls and adjacent rooms. Front desk staff is nice but management is indifferent. I asked for a drinking glass. They have none. The manager claimed this is a Marriott standard. I've stayed at many Marriott. I can usually get a glass. Meanwhile they had a reception for the investors and a table full of glasses. But they were unwilling to allow a guest to use one. Clearly they value the investors more than the guest. Location is seedy. Across the street is a rundown bar and a hotel that is very questionable. I would not walk the streets at night. So if you have a choice, might want to second guess this place. When the new wears off it will be a complete dive.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISHersheyADOS, Director of Sales at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, May 16, 2013
The management and staff at the Fairfield Inn & Suites Hershey appreciate all the comments we receive from our valued guests. Our goal is to give the best customer service possible so we appreciate all feedback….and evaluate it to improve our standard for you the guests.

We hope you visit with us in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn & Suites Hershey Chocolate Avenue

Address: 651 West Areba Avenue, Hershey, PA 17033
Phone Number:
Location: United States > Pennsylvania > Hershey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 24 hotels in Hershey
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Hershey Chocolate Avenue 2.5*
Official Description (provided by the hotel):
The Award-Winning Fairfield Inn and Suites by Marriott Hershey Chocolate Avenue opened April 2013. The hotel is located minutes from Hersheypark, Giant Center, Tanger outlets, Troeggs Brewing Company, museums and restaurants. Offering everything you need while in Hershey; spacious guest rooms, high speed internet, indoor pool, workout facility, business center and complimentary full hot American breakfast ... more   less 
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