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“Nice Staff, 3 miles from Park, and updated” 5 of 5 stars
Review of SpringHill Suites Hershey

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SpringHill Suites Hershey
3.0 of 5 Hotel   |   115 Museum Drive, Hershey, PA 17033   |  
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Ranked #9 of 24 hotels in Hershey
Woodbridge, Virginia, United States
Top Contributor
110 reviews 110 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
“Nice Staff, 3 miles from Park, and updated”
5 of 5 stars Reviewed August 6, 2013

My friend and I stayed at this hotel for the Justin and Jay-z concert at Hershey Stadium. It was updated lobby, easy check in, and the staff was friendly.

We got two twin beds, and it had a living area. I love the kitchenette. The bathroom was clean and well maintained.

They also had Ihomes which I think are awesome for charging my Iphone. Beds are comfy.

It's roughly 3 miles from the park. It was very busy, but still very nice. I highly recommend this one.

Only complaint there is only 1 elevator and it's SLOW.

Room Tip: We had a high up room. It's great, just give yourself time since there is only 1 elevator.
See more room tips
  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review, August 13, 2013
Thank you for your comments about your recent stay with us. We are very excited about our new renovations and fresh new look and it is great to hear that our guests are pleased with the changes as well.

Our standard room with two Queen/Queen beds is our most popular room type providing 25% more space than most standard rooms. We are thrilled that you enjoy all of the amenities including the pull out sleeper sofas, iHomes, refrigerators, microwaves & coffee service.

I am sorry to hear that you were inconvenienced by the elevator. Although one elevator for an 80 room property is the standard, however during peak summer months, the useage and demands can cause some delays. I am hopeful this inconvenience did not take away from your trip.

We would love to be of service to you in the future and highly recommend a return visit in the Fall for HersheyPark in the Dark or in the Winter for Christmas Candylane. Both these events are lots of fun for the family and overall HersheyPark admission and lodging very affordable.

Thank you for your loyalty to Marriott and to the SpringHill Suites by Marriott Hershey Near the Park.

CyndiLou Foster
717-583-2222
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
PA
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 1, 2013

Have stayed here twice so far and am staying again in the upcoming future. Staff is friendly and will accommodate a late check-out. I run the annual Hershey half marathon and this is my preferred hotel to stay at. Other hotels in the area DO NOT honor a late check-out until 1pm. THIS ONE WILL! After a 13.1 mile run the last thing you want to do is jump into your car and drive almost 2 hours home! The rooms are very clean, there is plenty of space and a lot of stuff to do around the area. A perfect way to spend the day before and after a half marathon. When you book with Spring Hill Suites (Marriott) you know what you are getting!!!!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review, August 13, 2013
Thank you for your recent comments and honest feedback. We certainly strive to make all our guests feel welcome & provide them with quality, comfortable stay! We are very proud of our recent renovations and fresh new look.

It is important that we listen to our guest needs and we do our best to accomodate special requests whenever we can. Adjusted check in or check out times are dictated by our occupancy. We certainly try to meet a late checkout when we can and I am pleased to hear that we have been able to accomodate your requests.

We look forward to your return. Please feel free to contact me with any questions. Wishing you "Sweet" Travels always! Thank you for your loyalty to Marriott and to the SpringHill Suites by Marriott Hershey Near the Park.

CyndiLou Foster
717-583-2222
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sewell, New Jersey
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 29, 2013

Our Annual Hershey Park vacation was a winner ... weather was perfect ... crowds were manageable and our stay at the Spring Hill Suites was great ! As a family of 5 we appreciate the sleeper sofa and the comforts that the Suites has to offer! The rooms were clean and comfortable; the front desk staff was pleasant as were the staff that we met along the way. The complimentary breakfast was a bit over crowded so we opted for a quick Dunkin’ Donut stop before going to the Park (we saw other Suites guests in DD too – so we weren’t the only ones!) All is all it was a great stay … and we hope to see you next year ! Thank you !

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review, August 13, 2013
Thank you for taking the time to share your comments regarding your recent stay. We are very proud to represent Marriott standards as the only all suites property in Hershey. It is great to hear that you enjoy this "suite" living style and hope that all of our guest experience quality service each time they stay with us. Unfortunately during peak summer seasons breakfast can be crowded. We do extend our breakfast during these times to help avoid congestion. I'm sorry to hear that you were not able to enjoy breakfast on property.

We would love to be of service to you in the future and highly recommend a return visit in the Fall for HersheyPark in the Dark or in the Winter for Christmas Candylane. Both these events are lots of fun for the family and our overall admission and lodging very affordable.

Please feel free to contact me to schedule your next visit. Wishing you "Sweet" travels always!

CyndiLou Foster
Director of Sales
717-583-2222
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parish, NY
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 26, 2013

I took my daughter & grandkids for a 3 night stay here. There was ample room for the 5 of us but we had to ask every day for enough towels and supplies. I would like to think that after writing a note the first day that the problem would be solved but it was not. I needed to go down 3 times to ask for different items that in any other hotel would be automatically done in the room every day. It was great for sleeping and it is very close to Hershey Park where we spent most of our time! The hot tub was good and the kids enjoyed the pool. The Breakfast had a nice selection of foods.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review, July 28, 2013
Thank you for your recent comments and honest feedback. We certainly strive to make all our guests feel welcome & provide them with quality, comfortable stay. I am sorry to hear that we did not meet your needs in anyway.

Our Marriott standard does provide extra amenitites to accomodate the maximum number of guests per room, however you are correct we should have made an allowance to accomodate your additional requirements for your entire length of stay. We will take these concerns to our team and make the necessary adjustments to our procedures in the future.

We would love to be of service to you in the future and highly recommend a return visit in the Fall for HersheyPark in the Dark or in the Winter for Christmas Candylane. Both these events are lots of fun for the family and our overall admission and lodging very affordable.

Please feel free to contact me if you have any questions.

Wishing you "Sweet" memories.

CyndiLou Foster
Director of Sales
717-583-2222
cfoster@horstrealty.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westerville, Ohio
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 25, 2013 via mobile

We always stay at Spring Hill Suites when we can. Family of five we need the extra bed and space. Pull out is a winner. Room is clean, staff is great, breakfast is food for family and pool is always a plus. This one was pricey at 250 night, but I booked late.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review, July 31, 2013
Thank you for your recent comments and honest feedback. We are very proud of our new renovations and our staff takes great pride in our appearance and guest satisfaction.
We try to meet the needs of a heavy breakfast load by extending our breakfast service time during the summer. I'm sorry to hear that you were inconvenienced in any way.

We would love to be of service to you in the future and highly recommend a return visit in the Fall for HersheyPark in the Dark or in the Winter for Christmas Candylane. Both these events are lots of fun for the family and overall admission and lodging very affordable.

Please feel free to contact me. Thank you again for your time and loyalty to Marriott!

CyndiLou Foster
Director of Sales
717-583-2222
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novi, Michigan
Top Contributor
64 reviews 64 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 7, 2013

Convenient location (1 mile from Hershey Park). Rooms were clean and suites were spacious. Room had mini-fridge and microwave, sitting area and then a bedroom area. A full-length half-wall separates the bedroom from the sitting room. TV is in the bedroom side. Bathroom was large, with sink set outside. No issue with the continental breakfast as noted by others. However, I would say the pool was a bit overchlorinated the first day we arrived (June 30). So much so, that you could smell chlorine throughout the hotel and up onto the 3rd floor. I took the kids into the pool area and my eyes were watering from the fumes while I sat there watching the kids. Had to leave after about 20 minutes. All in all, though, it suited our purposes well, as we spent most of our time at Hershey Park and only came back to swim / sleep.

Room Tip: Ask for a room on the far side of the building so you can use the stairs instead of the slow / overw...
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review, July 9, 2013
Thank you for your recent comments. Your honest feedback enables us to truly measure if we are meeting our guests expectations. I'm sorry to hear the smell of the chlorine bothered you in any way. Unfortunately, the pool chemicals are regulated based on state regulations and during higher useage times it may affect the odor. We will certainly address these concerns with our team.

We hope you have an opportunity to return to Hershey, PA possibly in the Fall - during HersheyPark in the Dark or Winter for Christmas Candylane & Sweetlights!

Wishing you "Sweet" memories of Hershey, PA. Do not heistate to give me a call.

CyndiLou Foster
Director of Sales
717-583-2222
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerfield, North Carolina
Top Contributor
163 reviews 163 reviews
19 hotel reviews
Reviews in 56 cities Reviews in 56 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed July 5, 2013

Stayed here for 4 nights. Very convenient location to all area attractions and restaurants.
The hotel seemed very clean and current. Our room was the typical suite. AC was very loud, so this could use improvement. We were on the fourth floor and while our room was cool, the floor itself was VERY HOT. Anytime you needed to go to the elevator it was a HOT walk to and fro. We were told by staff that this was an ongoing problem.
The only other downside to this property was breakfast. The only fruit available was apples. No bananas, oranges etc. Other than that it is a typical Marriott breakfast. They could change it up a bit and serve bacon and replace oatmeal with grits once in a while etc.
We did not have time to visit the pool.
I really wish we had had time to go to the Automobile museum that was right next door. Maybe next time......

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review, July 7, 2013
Thank you for sharing your comments regarding your recent stay. Your honest feedback enables us to measure if we are meeting our guests expectations. I am sorry to hear that your experience with breakfast was anything less than satisfactory. While we meet all Marriott standards for breakfast optins, I agree we should certainly look at something "outside the box" to make it more interesting for those guests staying multiple nights.

We are very excited about our new renovations and fresh new look! We hope you considering returning to the Hershey area soon! Wishing you "Sweet" memories of Hershey.

Please feel free to contact me anytime!

CyndiLou Foster, Director of Sales
717-583-2222
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Hershey

Address: 115 Museum Drive, Hershey, PA 17033
Phone Number:
Location: United States > Pennsylvania > Hershey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 24 hotels in Hershey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Hershey 3*
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Also Known As:
Springhill Suites Hershey Hotel Hershey
Hershey Springhill Suites

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