We stayed here last year when we visited Hersheypark and thought it was pretty decent. We chose this hotel bc I had marriott reward points that I wanted to use and it was close to the park. We experienced a bad "free breakfast" experience last year too, but figured it was the first time so what can we expect..it's free and not a 5 star hotel. So now this year, we were going to Hershey again and didn't want to pay the prices that the hershey hotel and lodge were charging especially since we were in the park from open to close and barely in the room, so we decided to stay here again despite the breakfast situation last year. Well everything got worse this year. Parents allowing kids at like midnight to run up and down the hallways being loud. They removed one of the television sets they had in the "bedroom area" last year. The refrigerator was not on when we got there so the juices/waters that we brought couldn't stay cold. Our room was one that joined with another so that was creepy. The breakfast was worse, they don't offer pancakes, or bacon, no chocolate milk offered, no fruit offered except rotten apples which is not exactly a summer fruit anyway. Plus they were always out of food when we got there!!! They barely refill the food, they can't keep up with it at all and work very slowly with pusses on their faces as they do it. what do they expect, there are tons of people with kids staying there to go to hershey, they shouldn't offer it if they can't do it right. why wouldn't they have kid friendly food at a hotel that will be having a lot of families come there? I had to at one point go up to the front desk and ask the manager to intervene which he did, although he was hesitant at first to help. you can never find a table or a clean table and everyone has to keep going to the door where they are preparing the food to tell them we were out of something, first no waffles in the tray, empty spots where muffins should be, no more oj, rotten fruit....and the list goes on and on.everyone was unhappy, but of course i'm the only one who did something about it by getting the mgr involved. again, we are on our way to get to hersheypark quickly, i don't know how they don't realize that you want to get in and get out! when you get there, there should be food at a free breakfast, not too much to ask!!! When the kids were younger we used to go to sesame place and stay at the residence inn which is a marriott and they have an unbelievable breakfast. what a shame. free breakfast might bring people in at first but at this place it won't keep them for long. another horrible thing is that my debit card had 3 entries on it totaling 500 or more when it should have only been 250 bc of something in the computer and some bs about incidentals so when i got back i had to spend about an hour on the phone trying to get that resolved. what a disaster, don't bother going here, it's a waste of time and you will be sorry as we were.
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- Also Known As:
- Springhill Suites Hershey Hotel Hershey
- Hershey Springhill Suites