Trains are very loud even with headphones and an air purifier running. There is also a constant alarm (maybe from a fire station?) that goes off constantly day and night. The living area is minimal with not enough seating for a family of 7 (3 small children, 2 teens and 2 adults) and no room to move as they must line up 2 chairs and a sofa wall to wall to fit. DIRTY! The mismatched dishes were greasy and covered with old food and lipstick, the cupboards were lined with rodent feces, the oven smelled and smoked, bathrooms, washer, refrigerator, and carpets moldy, and the floors stained my white socks black within one trip around the rooms. The dishwasher and washing machine are so loud that even with the TV at its highest volume we were unable to hear the movie with either the washing machine or dish washer running. The pools are not in the best shape and are much too small for the guests that stay, let alone the Bluegreen owners that are permitted to use the facilities! But don’t worry you will never be allowed access because if there are any thunderstorms “in the area” they shut both the indoor and outdoor pool down. The indoor pool felt too cold, (much colder than the outdoor pool, and the outdoor pool has sun to warm you unlike the indoor dungeon ...err pool.)If you like firm to extra firm mattresses and pillows then you might not mind the beds, but for me I would have rather slept on the floor if it wasn't so filthy. The linens are cheap, thin, and stained. We were given 8 towels, 4 washcloths, and 4 hand towels and our requests for additional were refused. DVD player did not work nor were there remotes for the TV or DVD player, cable box only. Aside from the subpar accommodations was the far worse costumer service. On our first night, after cleaning the entire suite and making a Wal-Mart run to buy an air purifier (to counteract the mold and mildew) we were exhausted and headed to bed. After an already restless night aggravated by the noise from the trains and alarms and seriously uncomfortable beds we were awakened very early by two children who reeked of stale urine! Upon investigation we discovered that the bed they had slept in was saturated in SOMEONE ELSE’S URINE! They did not even attempt to clean the mattress, but instead covered it up with sheets and linens that had BROWNED from the urine! It took them over 5 hours to remove the pee filled mattress and another hour to return with a replacement mattress that was too small for the box spring and actually resembled a box spring as opposed to a mattress! We complained and were told that there was no other mattress available but would return the old mattress once it was cleaned and dried. The mattress was so uncomfortable and unsafe that we were forced to make beds out of the couch and chair cushions! 4 days later they returned the mattress UNCLEANED and refused to remove it from the room. We wasted another entire day arguing with the general manager, Jay Lloyd (who is not available at 9am nor anytime at night, and leaves at 2pm EVERDAY!) to get a CLEAN MATTRESS for my children to sleep on. Eventually, no thanks to Mr. Lloyd, an empathetic cleaning personal located a clean mattress for us. As I was not an actual owner with Bluegreen I had no recourse. To add insult to injury, my son got to spend his 18th birthday in the Emergency Department as my youngest son became ill due to the exposure to the molds, and rodent feces. Management was unsympathetic to the extra work we were forced to do, the time lost at Hershey Park and money lost (unused tickets, ER bill, cost of cleaning products and air purifier), and the pain and suffering my son and family were forced to endure. Never again!
- Official Description (provided by the hotel):
- Our resort has 72 rooms. Each room features two bedrooms and two baths and is approximately 1200 square feet. Additional features include full kitchen, washer/dryer, 3 TV's, dining room and living room. Each room has a king size bed in the Master bedroom, two full size beds in the Guest bedroom and a queen size sleeper sofa.We are located one mile from Hersheypark and Chocolateworld attractions! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Agoda, Hotels.com, Choice Hotels, Odigeo and Tingo so you can book your The Suites at Hershey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Suites At Hershey Hotel Hershey
- Hotel Hershey
- Suites Hershey