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“Loved the location & staff was great.” 5 of 5 stars
Review of Hampton Inn & Suites Hershey

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Hampton Inn & Suites Hershey
2.5 of 5 Hotel   |   749 East Chocolate Avenue, Hershey, PA 17033   |  
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Ranked #8 of 24 Hotels in Hershey
1 review
“Loved the location & staff was great.”
5 of 5 stars Reviewed April 21, 2014 via mobile

All the staff at this location were wonderful. Informative, friendly & available.
Justin in maintenance was very good at his job. He was always on top of a situation that needed fixing or tweeking & was very thorough.
I'd would stay here everytime I'm I'm this area.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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502 reviews from our community

Traveler rating
    193
    180
    65
    41
    23
See reviews for
281
74
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
NYC
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed April 20, 2014

This is a great hotel for families with children. The one bedroom suites are terrific (and a must if you have kids) with a luxurious king bed and a decent sleeper sofa for the little ones. We have three kids, so we rented a roll away bed for $10 a night. Although it's not the most comfortable, it does the job of accomodating larger families. The suites also have a full kitchen, so don't forget your groceries :)

The location is EXCELLENT for Hershey attractions... merely a 5 minute drive!

We split our last visit between the Hershey Lodge and this hotel. We came back here because 1) the location is just as convenient, 2) the complimentary breakfast is delicious and plentiful, 3) there's 24-hr coffee/tea available in the lobby, 4) the pool and hot-tub are a hit with the kids, and 5) on average, it's $100 less per night!!

This hotel is by no means perfect, but the 5 stars are based on comparables, amenities, and price.

Room Tip: Whirlpool rooms are NOT suites! They have the sleeper sofas, but no separate bedroom or kitchen. I...
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glenside, PA, United States
1 review
5 of 5 stars Reviewed April 10, 2014

This was a very nice experience for myself and my family. I would highly recommend the hotel for both its service and location. We enjoyed both the hotel and all that it had to offer, and the town of Hershey with its wonderful activities and tasty chocolate!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suburbs of Philadelphia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 9, 2014

First I would like to address the positives about this hotel. Location is great. Staff is great; they do their best to satisfy the customer. Breakfast is very good; so much better than any other serve yourself, hot/cold breakfast bar. Food is plentiful, numerous choices and goes for 4 hours. Ammenities are fine.... indoor pool, small gym.... outdoor patio is lovely. Lots of room in the lobby/breakfast area as well. Never difficult to find seating. 24/7 coffee, tea, hot cocoa, et. Room were fine. Suite are large and so are bathrooms.

The negatives: Only 2.... we were there for a convention that is held in Hershey ever year, and it is Hershey, after all, so crowds are to be expected. With a 3 pm advertised check in, management needs to reconsider it's staffing needs. At 4:50, I was so tired and hungry I decided to go eat since my room was STILL NOT READY. This was extremely frustrating after a 2 hour drive with teenagers on a school trip. The front desk staff kept checking with housekeeping, but it wasn't until I returned from dinner that my room was ready. This is totally unacceptable to me. If you advertise 3 PM, then rooms should be ready then, or at least close to that. At 4:50 with a room not ready, had I been there on personal time, I would have left and found other alternatives as this was simply unacceptable in my book.

2nd, but less of an issue..... the staff for breakfast on 1st full day was only 1 person. She did a great job at cooking, cleaning, refilling food items, but as it got later and a little messy, it was impossible for 1 person to maintain the area. Personally, I prefer to eat where the counter area is cleaned up periodically as some people are slobs and don't clean up after themselves. Again, understaffed by management.

Whoever does the staffing schedule, these things need to be seriously addressed. I never had this issue in a Hampton Inn, and it makes me uncertain if I would stay at the one in Hershey again, due to this reason.

And yes, Hershey Pantry, next doo is a MUST for b'fast, lunch or dinner.!! Ate there 4 times!

Room Tip: 3rd floor facing courtyard was just perfect.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, United States
1 review
5 of 5 stars Reviewed March 31, 2014

We loved staying here. Nice comfy beds, something different to eat everyday, and they allow pets! The people working the front desk were very helpful with our every need. We hope to be back real soon as we want to go to some of the attractions nearby, such as Hershey Park, Roots (a local favorite farmer's market) The Green Dragon, also a local favorite.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 31, 2014

We had a king suite and our room was comfortable beyond spacious. The staff was always helpful. Fresh baked cookies in the afternoon were a nice surprise. The hotel is older and a little worn, but clean and maintained. Breakfast buffet was quite nice. Overall a good value.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Ohio
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 30, 2014

Check-in staff was very friendly and immediately offered fresh hot cookies as I checked in. The room was nice. The hotel was very clean. When I asked where to park the front desk suggested use entrance A, which I did. Although the elevator was not near that entrance we got up to the second floor and then didn't know where to go. They need to place a directional sign near that entrance for the room numbers. Luckily there was a cleaning lady in the hall and she happily gave us directions when we told her our room number. They did have adequate signage when you get off the elevator, just not at the other entrance. This hotel also shares a parking entrance with The Hershey Pantry Restaurant which you don't want to miss.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Hershey

Address: 749 East Chocolate Avenue, Hershey, PA 17033
Phone Number:
Location: United States > Pennsylvania > Hershey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hershey
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Hershey 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hampton Inn & Suites Hershey Hotel Hershey
Hampton Inn And Suites Hershey
Hampton Inn Hotel Hershey
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Hershey Hampton Inn
Suites Hershey

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