We booked last minute, so we paid around $1500 for a weekend away. Arrived at the hotel, and was told we had booked too many people in the room (we have a 15 mos old, which made 4). We had asked for a crib, but the girl (kid) at the desk was snotty about it. Checked in around 5pm, received crib at 10pm.
Day 2. We had a guest arrive who couldn't stay on property because it was booked. I can't fault them for that. We told her tours at the hotel and take the shuttle to the park to meet us. They would not allow that because she didn't have a room key and her last name is different from the reservation. Nice. We finally talked to someone in management who gave her a key to ride the bus.
Day 3. We took a stroller up to the main building for breakfast. It was close to 1030 when they stop serving. We got to the elevator, which took about 15 minutes. We had to use it, as we had a big stroller and the stairs didn't seem like a great idea. We arrived at 1030 and were told that we were too late for breakfast, although everything was still set up and people were eating.
Day 3 also...
We thought about staying another night. Checked online, and the same room type we were in was available. Checked the weather, and it looked poor, so we decided not to. Instead, we called for a late checkout. We were denied because they had someone scheduled in the room. They obviously had other rooms of the same class available (as evidenced on the website), but the person on the phone was unable or unwilling to make any effort to accommodate the request.
Will not return. Not even close to worth the money.
- Also Known As:
- Resort Hershey
- Official Description (provided by the hotel):
- A luxury resort with charming accommodations. ... more less
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