The Hotel Hershey is our family getaway and we love it! We are picky travelers yet we always are impressed by this magical hotel. The inside is beautiful - the common areas are warm, welcoming and perfectly maintained, the rooms are luxurious, well-appointed and immaculate, and the feel of the hotel is a combination of old world charm and 5-star luxury. The restaurants are all great with a nice selection of options on all menus. However what makes this place great is the staff. Everyone greets you with a smile and a customer-first attitude! Many of the employees have worked there for years and their loyalty and passion for the hotel shows! Some on this website will always find things to complain about, but from an objective, discerning viewpoint - this hotel is a true gem not to be missed.