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“Wonderful stay with excellent service” 5 of 5 stars
Review of The Hotel Hershey

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The Hotel Hershey
100 Hotel Road, Hershey, PA 17033   |  
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Special Offer
Kids Stay Play & Eat FREE
Ranked #1 of 24 Hotels in Hershey
Certificate of Excellence 2014
GreenLeadersGold level
Virginia
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
“Wonderful stay with excellent service”
5 of 5 stars Reviewed October 16, 2012

We stayed at the Hotel Hershey recently and had a terrific experience. The service was top-notch across the board, without being pretentious. We thoroughly enjoyed the spa, as well as a delicious dinner and breakfast in the Circular Dining Room. Unlike other recent reviewers, we found our standard room to be well-maintained, although I agree that it is quite small for the price. My only complaint is the mattress, which was terrible and led to a poor night's sleep. Thankfully, the people throughout the hotel were so nice that I couldn't be cranky from sleeplessness.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Midlothian
Top Contributor
64 reviews 64 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 15, 2012

A wonderful hotel. This takes you back to when service was a mainstay. Everythig here is first class and expensive. Our room was very small for the amount of money it was priced. The food in the Harvest Restaurant was very good, but I felt it was overpriced. To me this is a facility for business meetings were the individual is not paying the bill.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Taormina, Italy
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 14, 2012

Hotel has a very nice staff. Rooms small and old.
Spa overpriced. I had hot stone massage and chocolate facial.
Massage great. Facial awful! Started with foot wash with used WET towel. Towel used from another customer and ended with having to wash excess chocolate off of my face in my room. Lazy girl did my facial and the facial was awful. The quiet room was coed and loud. The car show was in town and they never asked the loud people to be quiet I. The quiet room. Would not pay another $470.00 tip included again. Money collected before you get service and NO ONE asks how your service went. Not worth the money. Do not waste the money or time.

Room Tip: Rooms are old and need to be brighter.
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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HersheyResorts, Manager at The Hotel Hershey, responded to this review, October 16, 2012
Dear Mary F.,

Thank you for your comments about The Spa at The Hotel Hershey. Please accept my sincere apologies for the disappointments you experienced during your visit. We would like the opportunity to discuss your concerns further.

We take all comments and input very seriously and we value every interaction we have with our guests. We pride ourselves on creating exceptional guest experiences, and it is disappointing to learn that we did not meet your expectations.

I would welcome the opportunity to speak with you to follow up and to learn more about your experiences, both positive and constructive, at The Spa at The Hotel Hershey. Please feel free to contact me at: 717-520-5815

I look forward to hearing from you and having a dialogue.

Sincerely,
The Spa Operations Manager
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Washington DC
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 9, 2012

went for a 3 night visit with friends, 2 boy-girl couples. The staff were very friendly but the place is in need of a reno - we paid almost $500 a night for a premium king room - the best they have. The room was just not in good shape - old dated bathroom (cracks in tile, no walk in shower, ancient heater from the 60s etc. . .) in fact the room was in the 60s building and still had the old 6os window unit heating and AC - no thermostat. And the view was of a dumpster. Bed was nice -linens were ok, but it was just no great shakes all in all. if you're used to top of the line - it's not. The food at all the venues was decent to atrocious. decent at the Circular Dining Room, Decent at the Trevi 5 and atrocious at Harvest. The experience at Harvest was so bad that i had to complain to the manager -- dry crusty meat loaf, steaks kept under hot plates, freezing cold side dishes, you get the picture. The manager was about 23 and clueless about what to do and i said "comp our desserts or something" and he said "oh ok" - we split desserts anyway, which were actually quite good. the Spa had some great things about it, but the tours were so bad we didn't know about them! All 4 of us got treatments and not one of us - 2 men or 2 women - got a tour that showed us the sauna, the steamrooms, the spa dining room or, in my husband's case, even the "aromatherapy inhalation room." Lazy sloppy staff at the spa. Treatments were fine - but when i had time in between i went to the Oasis lounge (that i found by accident because no one told me about it). they have a great spa cocktail menu - but NO ONE to get you a drink! I asked TWICE and was ignored TWICE. On my way out i saw a manager who asked how my lunch was. I said "i was never served" and he said, come back for lunch on us after your next treatment - but that was 3:00 and i didn't want lunch so I declined. Instead I said - just add more staff, please. The resort shops are nice, the spa products are nice and the treatments were nice. It's not a bad place - it's just not up to what it could be if renovated and re-tooled. If you want a really good resort experience - go to the Greenbrier instead.

Room Tip: don't bother to pay for the premium rooms
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HersheyResorts, General Manager at The Hotel Hershey, responded to this review, October 12, 2012
Dear IvyMarie,

Thank you for your comments and concern for The Hotel Hershey. Please accept my personal apologies for the disappointments you experienced during your visit and especially the lack of follow up and follow through by our Staff when you made them aware of your concerns.
We take all comments and input very seriously and value every interaction we have with our guests. It is disappointing to learn that we did not meet your expectations.

I would welcome the opportunity to speak with you to follow up and learn more about your experiences, both positive & constructive, at The Hotel Hershey. Please feel free to contact me at: 717-533-2171. I look forward to hearing from you & having a dialog.

Cordially,
The General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 9, 2012

We just spent a night at the Hershey Hotel as a last-minute gateway from DC. The resort is really top notch, giving the same type of feel you would get at other resorts of this caliber (like the Homestead or even high-end Disney resorts). Staff is extremely friendly and service-oriented. Facilities are very nice as well. At that time of year the outdoor pool is not open, but the indoor pool was a nice distraction. I played a round of golf at the Spring Creek 9-hole with my 12-yr old son and we had a a great time. It's just challenging enough to try out different clubs without being frustrating. The food is a little pricey, but also very nice with many choices available. The only down side is the very small fitness center, but it was fine for a quick work-out session. The artificial ice rink was surprisingly fun, so bring your skates (you can also rent them there). Chocolate world is less than 5-minutes away. You can also use the (free) hotel's shuttle service to go anywhere around.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 8, 2012 via mobile

Might be a little pricey but there is so much to do on the grounds it's worth it. Well appointed, comfortable rooms and common areas add to the atmosphere. Service is stellar - welcoming, friendly and helpful. Would recommend and definitely would stay there again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hockessin, Delaware
2 reviews
4 of 5 stars Reviewed October 7, 2012

My husband and I went to the Hotel Hershey to celebrate our 11th Anniversary. As soon as you turn onto the drive leading up to the hotel, you feel this is a special place. As others have said, the grounds are meticulously maintained; and the situation of the hotel on a large hill lends to beautiful views from the gorgeous Spanish architecture. We arrived on a Friday afternoon, and immediately toured the grounds on Segways - the perfect way to see the grounds of the hotel on a pleasant fall day. For dinner, we had reservations at the Circular Dining Room. To start, our cocktails were unique and delicious. We each like seafood, so our choices were skewed that direction. My husband ordered a beet salad, and thought it was pretty good. As an appetizer I ordered the cocoa dusted scallops, which were large and cooked to perfection. My husband had the "sustainable fish of the day", which was a steelhead trout cooked to delicate deliciousness with mashes potatoes and green beans. My dinner was equally enjoyable grilled swordfish with butternut squash ravioli. My meal ended with my favorite dessert, Peanut Butter Pie, and was superbly done. My husband chose a pear dessert, which he did not like, but it was finely prepared. Overall, our experience was superb and we would go back for an elegant dinner and stay at the Hotel Hershey. The grounds and the activities make the Hotel a unique gem, especially for a special occasion or a special offer. :)

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hotel Hershey

Address: 100 Hotel Road, Hershey, PA 17033
Phone Number:
Location: United States > Pennsylvania > Hershey
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hershey
#1 Family Hotel in Hershey
#1 Business Hotel in Hershey
#1 Green Hotel in Hershey
Price Range (Based on Average Rates): $$$
Number of rooms: 276
Official Description (provided by the hotel):
A luxury resort with charming accommodations. ... more   less 
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Also Known As:
Resort Hershey

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