Just returned from a wonderful weekend at the Hotel Hershey. Kyle, the concierge, helped me plan my trip, while I was still overseas. Lauren, at the front desk, went above & beyond to help me with various issues. Stayed in the new-ish Woodside Cottages. Fabulous layout, amenities, etc. 1 small criticism-towels were hard, had softer towels at the pool & in the spa! speaking of the pool, luv the "adults only" area, very smart in a kid friendly hotel to give us travel weary adults a break from the kids! spa was outstanding, treatments great!!