This was our very first visit and it will definitely not be our last. From the first phone call to check out, we couldn't have been more please. First the staff, every single one, are very friendly and helpful. Our original check in date had to be pushed back at the last minute because my daughter came down with a fever. After calling for 2 days, the fever finally broke and we were able to begin our vacation! Susan in reservations took care of us and assured us that everything would be fine. Her concern was for our daughter, not that we may have cost them a night or two.
When we finally arrived, our room was ready in the Mountain Laurel building. Plenty of room for our family of 5.
They have characters in the lobby before each meal. My kids loved this as it reminded them of Disney. They looked forward to who was going yo be at each meal. The food was awesome, and there was plenty of it!
There is so much to do here. We participated in many of the daily activities, as i have 3 very active children. The night time entertainment was fantastic and was fun for the whole family.
The pool area was a big hit. The kids loved the kids area, even I liked getting into a water gun fight with my son.
As far as price goes, I find it very comparable if not better than most for all that you get.
My only complaint was at checkin when I saw there were characters for the meals, the gentleman said (not intending but loud enough that my children could here), that they are employees that dress up in the costumes. My kids were so upset that they were not "real". The whole magic of the characters was ruined. They still enjoyed them but just like Santa, you want to hold onto the magic for as long as possible.
My advice is to just say "yes there are characters like Elmo, Woody, Cookie Monster, sponge bob, a minion, Tigger, Alvin, etc.".
It's so nice that in this crazy busy world, there is a place like Woodloch to spend actual quality time with your family. We can't wait to plan our next vacation!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We truly appreciate having your family join us for the first time, and choosing Woodloch. It's always difficult if a member of the family becomes ill right before a vacation, and we are extremely happy that your daughter recovered and you were still able to salvage your stay! As a family-owned resort, we understand how quickly these things can occur. We are glad that you enjoyed the room, meals, and the various activities offered throughout the day. We are terribly sorry for the slight misstep at check-in regarding our characters at every meal; we also enjoy the "magic" of the characters and the smiles they bring to our younger guests' faces. We hope to see you and your family again very soon!
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& The Entire Woodloch Family
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.