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BEST WESTERN PREMIER The Central Hotel & Conference Center: Traveler Reviews

3.0 of 5
800 East Park Drive, Harrisburg, PA 17111 (Formerly Four Points by Sheraton Harrisburg)
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BEST WESTERN PREMIER The Central Hotel & Conference Center
Ranked #6 of 50 hotels in Harrisburg
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160 reviews from our community

    Trip type
Traveler rating
    90
    39
    22
    8
    1
Date Rating
State College, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“don't choose for free shuttle to airport”
3 of 5 stars Reviewed March 1, 2013

Although the hotel itself was lovely, I chose it because it offered free parking and a free shuttle to the Harrisburg airport. My plan was to stay the night before an early morning flight the next day and leave my car at the hotel instead of parking at the airport. Unfortunately when I asked (the evening I checked in) for a 5 am shuttle trip to MDT the next day (a Thursday), I was told that there wouldn't be a shuttle until 7 am. If I had thought to ask about the shuttle schedule before I made the reservation, I would have chosen another hotel.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPremierCentral, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
March 3, 2013
Dear Central Guest,

Thank you for providing your feedback regarding your recent experiences with us at the Best Western Premier, the Central Hotel Harrisburg/ Hershey. We are pleased that you were satisfied with our clean, well maintained guest room accommodations, as well as our convenient location to the Harrisburg International Airport.

Our shuttle service is a feature of our Corporate Traveler Program at the Central Hotel. The program provides several benefits to corporate travelers, and includes a $10 food & beverage credit per day for use in our on-site restaurant, O’Reilly’s Tap Room & Kitchen. While the shuttle is reserved for members of our Corporate Traveler Program, our team makes every effort to provide all of our guests with extraordinary service during their time with us. We do apologize that we unfortunately were unable to fulfill your request for an early morning departure to the airport due to relatively short notice, and the absence of a driver during atypical business hours.

In the future, we suggest mentioning the need for shuttle service upon reserving your guest room which will allow our team suitable notice to arrange for appropriate shuttle service to fulfill your travel needs. We certainly hope to welcome you back to the Central Hotel Harrisburg/ Hershey again in the future, and look forward to an opportunity to welcome you to our Corporate Traveler Program.

Best Regards,

Peter J. Chiccarine
General Manager
Best Western Premier
The Central Hotel Harrisburg/ Hershey
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Cohocton
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Hospitality & Service!”
5 of 5 stars Reviewed February 28, 2013

This was a WONDERFUL stay! Chris the Hotel manager was a huge help and all of his staff were SUPER kind and fast with everything! The room was well managed and well kept & cleaned. Would stay here again in a heart beat! Easy location for highway entrance and just overall a blessing of a time.

Room Tip: We stayed on the 3rd floor in King Suite non smoking, very quiet. WONDERFUL!
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richboro, PA
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
27 helpful votes 27 helpful votes
“Nice stay but miss the complimentary breakfast”
4 of 5 stars Reviewed February 27, 2013

We recently stayed at this hotel for the second time while attending the Horse World Expo in Harrisburg. This is a very nice hotel with a friendly staff and very nice well equipped clean rooms. We had a very comfortable stay. My only complaint is that the hotel did away with it's complimentary breakfast buffet. They do still off breakfast in the resturant. Either buffet ($8.95 hotel guests) or ala carte. It was a simple buffet with all the basics. I did not look at the menu as we were in a hurry. Last year when we stayed here they offered the same buffet complimentary to hotel guests. I really appreciate a complimenty breakfast when I stay in hotels, it does not need to be fancy, and I am happy to toast my own bagel but being able to zip in and grap a quick bite and be out the door is a wonderful convience. I like Best Westerns very much and have stayed in them in many states as well as overseas. I feel comfortable when I book at room at one that it will be good stay. Unfortunately if we do come to the Expo next year I may look for another hotel that offers complimentary breakfast. Sorry!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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BWPremierCentral, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
March 6, 2013
Dear Central Guest,

Thank you for sharing your comments regarding your recent stay with us at the Best Western Premier, the Central Hotel Harrisburg/ Hershey. Our team is committed to delivering exceptional experiences for our guests, and we are appreciative for your positive remarks regarding your time with us. Our convenient location makes us an easy choice for guests visiting the area, and we are pleased you chose to stay with us while attending an expo at the nearby Pennsylvania Farm Show Complex and Expo Center located just minutes from our hotel.

Our breakfast buffet provides our guests with an array of hot and cold breakfast selections, as well as fresh fruit, pastries, yogurts, and breads. Although it is not included with the guest room, we do offer our guests with a more complete breakfast experience by providing friendly personalized service, and a variety of consistent high quality product at a great value. We have also taken your comment regarding a “quick grab” breakfast option, and have recently implemented a menu for our guests “On the Go!”

We appreciate our guests’ feedback, as it is through their comments that we will continue to improve our service and accommodations at the Best Western Premier, the Central Hotel. We hope to have an opportunity to welcome you back while attending future events in the Harrisburg/ Hershey area.

Best Regards,

Peter J. Chiccarine
General Manager
Best Western Premier
The Central Hotel Harrisburg/ Hershey
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Hatfield, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very good experience”
5 of 5 stars Reviewed February 20, 2013

I have stayed with this hotel previously, and after a major problem with the Best Western main number and booking us in another location by mistake, things got corrected by Chris a this hotel. Chris and his staff went well above and beyond what any hotel manger does. After our problem with the Best Western Plus (Harrisburg Airport), I explained to Chris what the problem was. He had explained that the hotel was booked for Saturday, but with 2 families, I did not want to keep moving around. I asked him if he was able to do anything, to please call me back. After an hour and a half, he called me and said he managed to move things around to accommodate us. He really could have done nothing, and we would have been stuck at the dump that Best Western mistakenly put us at, but he went above and beyond to keep a customer happy. The hotel itself is clean and the staff friendly. Will be staying here next year for our annual trip!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BWPremierCentral, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
February 21, 2013
Dear Central Hotel Guest,

We appreciate you taking the time to share your wonderful comments regarding your recent stay with us at the Best Western Premier, the Central Hotel Harrisburg/ Hershey! We are pleased our team was able to exceed your expectations, and look forward to welcoming you back to the Central during your next visit to the Harrisburg, Hershey area!

Our team takes pride in providing all of our guests with memorable experiences. Our management team consistently works alongside our team members to exemplify exceptional service, going above and beyond for our guests whenever possible. We aim to exceed all of our guests’ expectations, and we look forward to achieving our goal with countless guests in the future.

Kind Regards,

Peter J. Chiccarine
General Manager
Best Western Premier,
the Central Hotel Harrisburg/ Hershey
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Pasadena, Maryland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“This place is very nice.”
4 of 5 stars Reviewed February 19, 2013

I stayed the night of 2/18/2013. I thought everything was extremely nice, certainly much better than I expected given all the crap reviews that I read on the internet. The lobby is very attractive, the staff were great in every respect, the attached Irish bar/restaurant had a surprisingly large selection of draft beer (I had the Langunitas IPA and it was great), the room was unusually big and veryclean, the beds and bedding are all new and top-notch, the bath fixtures looked brand new, and the internet was fast. The pool looked nice, and several people were swimming, but I didn't get in the water. I forgot my earplugs but it was quiet, so I didn't miss them. I did have to turn the thermostat down to 60 in order to cool off the room. I'd definately go back, in a second. Got a great Hotwire price, but wasn't told which hotel until after I bought it. Thanks Hotwire, and thanks Best Western!!!!!!!!!

Room Tip: I said internet service was important to my family, so they gave me a room over the lobby (room 200...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN PREMIER The Central Hotel & Conference Center

Also Known As:
Best Western Premier The Central Hotel Harrisburg
Best Western Premier The Central Hotel And Conference Center
Best Western Premier The Central Hotel
Sheraton Hotel Harrisburg Pa
Four Points By Sheraton Harrisburg
Sheraton Harrisburg
Harrisburg Four Points
Harrisburg Sheraton
Four Points Harrisburg
Address: 800 East Park Drive, Harrisburg, PA 17111 (Formerly Four Points by Sheraton Harrisburg)
Phone Number:
Region: United States > Pennsylvania > Harrisburg
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Harrisburg
#10 Family Hotels in Harrisburg
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Best Western Premier, the Central Hotel & Conference Center is located centrally to all of Harrisburg, and Hershey's most popular attractions! Located just 8 miles from Hershey, 10 miles from the Capital, a short distance from Lancaster, and Gettysburg. Whether business or pleasure brings you to our door, you’ll find that our recently renovated rooms and event facilities, friendly service and host of on-site amenities will make you feel right at home – in the heart of Pennsylvania. The hotel's 174 stunning guest rooms offer all the conveniences the modern traveler expects, including: plush king or queen beds with luxurious linens, 42” LCD TVs, Jack Packs for lap-top connectivity, refrigerators, microwaves and free wireless Internet service.Our restaurant, O’Reilly’s Tap Room and Kitchen offers a full menu, 24 craft beers on tap and room-service. With over 15,000 square feet of meeting and event space, the Central is a perfect spot to hold you next business meeting or convention or if you are looking forward to getting married in the Harrisburg area we encourage you to come view the stunning Central Ballroom. ... more   less 
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