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“I think the experience is usually better than my trip ...” 3 of 5 stars
Review of BEST WESTERN PREMIER The Central Hotel & Conference Center

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BEST WESTERN PREMIER The Central Hotel & Conference Center
3.0 of 5 Hotel   |   800 East Park Drive, Harrisburg, PA 17111 (Formerly Four Points by Sheraton Harrisburg)   |  
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Ranked #3 of 50 hotels in Harrisburg
2 reviews
“I think the experience is usually better than my trip ...”
3 of 5 stars Reviewed February 13, 2013

The room was nice, clean,and large. We had a problem with the indoor pool not in service during our visit. The front desk at different times was very professional and during our check out time rude and incompetent. I wrote a review during a survey that explained my experience and to the companies credit I receive a response. Honestly, I don't expect free rooms or meals if my experience is subpar ... The response from a company representative was professional and I will continue to use this hotel chain.

Room Tip: Right off interstate ... Good Irish restaurant with great beer selection ... No need to leave proper...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPremierCentral, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review, February 14, 2013
Dear Central Guest,

Thank you for sharing your feedback regarding your recent experiences with us at the BEST WESTERN PREMIER, the Central Hotel Harrisburg/ Hershey. Our goal is to provide all of our guests with a memorable experience, and I apologize we unfortnately fell short on this occasion.

We thank you for your understanding regarding the scheduled annual maintenance on our heated indoor pool during your time with us at the Central. We were pleased to have the opportunity to provide you and your family with alternate swimming accomodations at the nearby Friendship Center as we completed our pool maintenance.

The additional Best Western Rewards Points which we provided to your account were simply a gesture to express our regrets for providing a subpar experience at the Central. Our team takes pride in providing exceptional service, and I am confident that we will continue to improve our accommodations. We certainly are pleased to hear that you will continue to stay with the Best Western Family, and look forward to an opportunity to welcome you back in the future.

Best Regards,

Peter J. Chiccarine
General Manager
BEST WESTERN PREMIER
The Central Hotel Harrisburg/ Hershey
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378 people have reviewed this hotel

Traveler rating
    240
    96
    31
    9
    2
See reviews for
145
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Arlington, Texas
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 28, 2013

This hotel was more than I expected. It has the amenities of a 4 star hotel with fantastic customer service. I was blew away with the size of the rooms. The bed was comfortable, the bathroom had a great water flow(which is not always assume at hotels), living space and great viewing hi def TV. I had a view overlooking the indoor pool which was nice. The fitness center was equipped with free weights along with the tread mills and cross trainers. The staff were very friendly and catered to any request I had. The restaurant had some of the best wings I tasted and its good to go during happy hour since it is 1/2 off.

Room Tip: A room by the highway may be a little noisy.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey shore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2013 via mobile

This Best Western is the top of the line! Best of the best! I never knew I loved the brand until I stayed her. The lobby is inviting and a great area just to hang out. They have a bar, tables, big screen tv's and a business center. Steve at the front desk provided exceptional customer service. Our poolside rooms felt like we were at a private resort. The rooms are modern and have everything you need. The hotel manager on duty was exceptional! The hotel staff really did everything to make our stay an awesome experience. Great hotel for families!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west chester
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2013

Made the reservation online was impressed with the staff and many aspects of the Hotel amenities.

The Pool and Exercise room are huge and the equipment they had an Ellictapal which I can never find at most hotels.

The breakfast is a full Irish Breakfast Buffet for $8.95 or free if you make that part of your room selection. Love the Biscuits and Gravy.

The food at O'Reilly's Pub was great I recommend the Crab Sandwich or the Ceasar Salad.

Great price and great location.

Room Tip: Room 201 or any corner room has a balcony
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPremierCentral, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review, January 20, 2013
Dear Central Guest,

Thank you for your comments regarding your recent experience with us at the Central Hotel Harrisburg/ Hershey. We also appreciate your positive remarks regarding O'Reilly's Pub, located at the hotel. Our goal is to provide all of our guests with an exceptional experience, and I am pleased our team was able to do so. We look forward to welcoming you back to the Central during future business travels in the area.

Best Regards,

Peter J. Chiccarine
General Manager
BEST WESTERN PREMIER, the Central Hotel
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Harrisburg, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 16, 2013

I have been patronizing this hotel for several years and have always been pleased with the customer service. I am pleased to report more than ever the customer service at this hotel is at an all time new high level. I would like to thank Bridget, front desk representative for making my check in experience the best I have experienced. If you are traveling through Harrisburg I strongly recommend staying at this hotel and if you are fortunate, you will have the distinct pleasure of meeting Bridget. Thank You.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPremierCentral, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review, January 20, 2013
Dear Valued Guest,

Thank you for sharing your wonderful comments regarding our team, and experience with us at the Central Hotel! Our team is proud to provide our guests with great service, and I am pleased to hear that we were able to do so during your recent time with us. Bridget is a fairly new addition to our team, and she has certainly raised our level of guest awareness at the front desk! We look forward to welcoming you back in the future, and again, thank you for your feedback!

Best Regards,

Peter J. Chiccarine
General Manager
BEST WESTERN PREMIER, the Central Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2013 via mobile

Stayed one night for a two day conference held on location. Easy to call and book the room. Room was recently updated and clean with lots of power outlets, however wireless signal was weak in my second floor room on my phone.

Conference facilities were good, staff were very kind, prompt, and attentive!

The lobby was interesting with many nooks for seating, and I appreciated that it looked different from other standard large chain lobbies. Some strip malls within walking distance, but that seemed to be about it in terms of walking. While the room had the now-standard water saving towel laundering literature, it would be nice to learn about any other sustainable efforts happening here.

Again, lovely staff. I would stay here again for a future conference.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarks Summit, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2013

We had a very good experience at this hotel. The staff was friendly, the room was clean, and the location was convenient. There was a large lobby and meeting rooms so weddings and meetings would be a good bet here. And there was a bar/restaurant attached which was very nice.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPremierCentral, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review, January 20, 2013
Dear Central Guest,

We appreciate you sharing your remarks regarding your time with us at THE BEST WESTERN PREMIER, the Central Hotel Our team is dedicated to continuing to enhance our guest service, and we look forward to continued improvments at the Central. We appreciate your recognition of our flexible meeting and conferencing space, in addition to one of the largest ballrooms in the Harrisburg/Hershey region. It is our flexible space, central location, and dedicated service team, that make the Central Hotel the perfect venue for meetings, conferences, weddings, or other events! Our on-site restaurant, O'Reilly's, and our beatiful atrium add to our guests' experiences and truly distinguish us from other hotels in the area. We thank you for your wonderful comments, and look forward to having you back when you return to the Harrisburg/ Hershey region!

Best Regards,

Peter J. Chiccarine
General Manager
BEST WESTERN PREMIER, the Central Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PREMIER The Central Hotel & Conference Center

Also Known As:
Best Western Premier The Central Hotel And Conference Center
Best Western Premier The Central Hotel Harrisburg
Best Western Premier The Central Hotel
Sheraton Hotel Harrisburg Pa
Four Points By Sheraton Harrisburg
Sheraton Harrisburg
Harrisburg Four Points
Harrisburg Sheraton
Four Points Harrisburg
Address: 800 East Park Drive, Harrisburg, PA 17111 (Formerly Four Points by Sheraton Harrisburg)
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Harrisburg
#2 Family Hotel in Harrisburg
#5 Best Value Hotel in Harrisburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PREMIER The Central Hotel & Conference Center 3*
Official Description (provided by the hotel):
Best Western Premier, the Central Hotel & Conference Center is located centrally to all of Harrisburg, and Hershey's most popular attractions! Located just 8 miles from Hershey, 10 miles from the Capital, a short distance from Lancaster, and Gettysburg. Whether business or pleasure brings you to our door, you’ll find that our recently renovated rooms and event facilities, friendly service and host of on-site amenities will make you feel right at home – in the heart of Pennsylvania. The hotel's 174 stunning guest rooms offer all the conveniences the modern traveler expects, including: plush king or queen beds with luxurious linens, 42” LCD TVs, Jack Packs for lap-top connectivity, refrigerators, microwaves and free wireless Internet service.Our restaurant, O’Reilly’s Tap Room and Kitchen offers a full menu, 24 craft beers on tap and room-service. With over 15,000 square feet of meeting and event space, the Central is a perfect spot to hold you next business meeting or convention or if you are looking forward to getting married in the Harrisburg area we encourage you to come view the stunning Central Ballroom. ... more   less 
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