The room was nice, clean,and large. We had a problem with the indoor pool not in service during our visit. The front desk at different times was very professional and during our check out time rude and incompetent. I wrote a review during a survey that explained my experience and to the companies credit I receive a response. Honestly, I don't expect free rooms or meals if my experience is subpar ... The response from a company representative was professional and I will continue to use this hotel chain.