Upon entry into the room, several issues were readily apparent. First, a dirty towel was situated under the sofa chair in plainview. Several stains were noticed on the comforters and carpet. Hairs were found in the bedding.

I spoke with a manager named Dan. He advised me that they had a high turnover that day and he apoligized. He thanked me for my customer input/feedback. Obviously, he cannot distinguish between a customer complaint and what constitutes feedback. Nevertheless, housekeeping was ordered and she replaced all the bedding. However, even the "fresh" bedding was in such poor condition. The bedding was tattered with holes and tears appearing at the seams . I guess, as hotel guests, a simple investment in new sheets by management is asking way too much.

Other issues that we faced afterwards: The room safe (located in the closet) was locked and therefore unusable until a maintenance employee opened it for us. However when the safe was open, the door would not stay closed unless locked (thus the reason for it being locked in the first place). So when unlocked, the safe door would strike the sliding closet door. Ingenious architecture. Furthermore, it took several minutes to get the water temperature in the shower just right. If you moved the knob slightly, it would either be too hot or too cold. Management must invest in better shower diverters. The wall air conditioner made the sound of trickling water all night. Maintenance has to drain the water trapped inside the unit. The hallways of the hotel lack appropriate ventilation, and are very warm and musty.

Upon checkout, I was not asked the expected question: "So how was your stay with us?" Which when NOT asked is usually a clear sign of customer apathy especially when the place is not busy. So I volunteered to inform the manager about the other issues that arose during our 2 night stay.

Overall, I would never stay at this hotel again. The health and welfare of the customer must be of paramount concern to the management of any hotel. This is not the case with this hotel.

Management clearly has to pay more closer attention to room quality control and less time making excuses for the lack of it.

We stayed in this hotel because of its location, very close to alot of restaurants and stores and not to far from Hershey. We have a 12 year old and 10 and 5. The rooms had no dressers for clothes. The pools were very cold indoor and outdoor. We didn't care for the hotel restaurant. We ate there 2 and got charged for 3 times. Be careful and watch your receipts. Other than that the room was extremely clean.

I was there for a wedding on July 19, 2008 Myself and 10 other people were stuck on the elevators after coming from the church service for 20 minutes, there were a few people on the elevator who immediately called the desk, No one responded! After 20 minutes of waiting for someone to come to us.. I said what about trying to put a key in crease of the doors and two of the men on there tried it and it opened a bit... then they used there hands and pride it opened we were stuck about 1 ft from the 3 floor were we were exiting. It was about 100 degrees on there A woman starting having trouble breathing w/ her asthma, I starting having a paniac attack and we were all sweating.... After we opened the doors on our own with NO assistance from your hotel, Myself & a friend I was stuck on the elevator with went immediately to the front desk. The person at the desk said he was aware of the sitituation and a technician has been called can I offer you a drink??? I was so angry at his response I had to just walk away!!! SO, My thoughts "would we have been stuck for hours waiting for Tech"?? No one when we called the desk as soon as we knew we were stuck even attempted to help. Thanks for the help..... Kim DeRenzis

A awesome hotel. You may not be in Hershey but it's not that far. Good customer service and a comfrotable hotel. I would stay here agsin for sure.