I am writing to report a problem during our stay, Friday, March 8-Sunday, March 10, 2013.
First let me start off by stating that my husband and I stay at this hotel quite frequently due to his nature of business and the reason why we stay is due to the proximity the hotel is to my husband's meetings and because it is pet friendly. We have never had a problem until this past weekend.
Upon arriving to the hotel, we checked in and came to our room with our three dogs and went to utilize the restroom and found that our toilet wasn't clean and there was no toilet paper. We went to the front desk and had to get it ourselves.
Upon returning from dinner, my husband and I cleaned up and were watching tv when we heard a lot of young men and ladies screaming and yelling down the hall. My husband immediately called the front desk and asked if someone could please come to the corridor, A-1 Wing rooms 260-280, to ask these youth to please stop screaming and yelling due to other guests trying to sleep at approximately 11:30 pm. We are not sure if the noise got quieter due to a staff member speaking to them or if they decided to just be quiet for a while.
It was now approximately 12:30 am and I called the front desk myself to ask if someone could please tell the youth to stop being disruptive but to no avail and the disruptions went on well until 1:45 am and my third attempt at calling the front desk. At this point in time, my husband got dressed and walked to the front desk personally and asked the staff member at the desk to do something about the disruptive youth and he just made excuses about only having one guy working and at this time my husband was irate due to lack of sleep and consideration from the youth and the staff and he politely told him that if something wasn't done to quiet the disruptive youth he would personally be calling the police himself.
We don't know what the outcome was but the disruptions finally stopped at 2:30 am.
We are sorely disappointed by the way the staff handled the situation and by the way we were treated: like we were the problem.
We are thinking twice about ever coming back to this hotel again or any Holiday Inn for that matter just due to the poor staff interaction and the treatment of how the entire situation was handled.
I, personally hope, that my complaint doesn't go unnoticed and that situations like this will never occur again not only with us but with all guests. Please better train your housekeeping and front desk staff on the cleanliness of rooms and how to handle guest complaints.
- Official Description (provided by the hotel):
- Our Harrisburg hotel is convenient for travel and vacation. Just minutes from the airport, we offer a complimentary shuttle to make transportation simple. While you're here, explore historic, family-friendly, and exciting attractions around town and beyond. Our hotel near Hershey Park lets you indulge your sweet tooth. History buffs can visit the National Civil War Museum and the Gettysburg Battlefield. We're also near Lancaster, the famous Amish Country. You can experience history, culture, and chocolate here in Harrisburg. If you're coming for business travel, our hotel in Harrisburg contains a 25,000-square-foot meeting facility. We have a state-of-the-art amphitheater along with free Wi-Fi. There's also our restaurant, Season's, a great place to enjoy a productive business lunch or a delicious dinner. For relaxing after your meeting, we have an Olympic-size outdoor pool. We're a pet-friendly hotel, as well, so you can bring the whole family on vacation. With comfortable rooms and convenient features, Red Lion provides the value you need to get local and explore everything Harrisburg has to offer. ... more less
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- Also Known As:
- Holiday Inn Harrisburg East (Airport Area) Hotel Harrisburg
- Harrisburg Holiday Inn