Whenever I travel on military orders for an extended stay in Harrisburg, I choose this hotel. The staff is by far the best, most attentive and caring staff. I've traveled way too much over my military career and hotel life for me (yeah, we don't all stay in tents anymore!) has been a constant search for comforts of home and room to stretch out. This hotel has a huge footprint and it offers all the services a traveler could need. The best part of the hotel are two people, Jaime the front desk manager, who is amazing at what she does, most of the time under pressure, with guests waiting for service, yet manages to stop and greet one with a genuine, welcoming smile. The other is Randy Stuart, the hotel manager. He is totally engaged in all aspects of his hotel and holds his staff in the highest of expectations. He also puts a personal touch on the visit and makes you feel as a welcome guest. I did have a problem with noise (kids running the halls), reported it to the front desk. The next day I got a call from the manager apologizing and offering to do what is necessary to prevent that from happening. In a case such as that, it's not the hotel staff's job to do what the parents should be doing, that is watching their kids. Yet still, Randy felt it could be felt as a negative reflection on his hotel and was willing to do what was necessary to prevent it from happening again.Restaurant is a sure visit when you are there as well. Great food and staff.
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