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“Great Place to Stay!” 5 of 5 stars
Review of Holiday Inn Harrisburg East (Airport Area)

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Holiday Inn Harrisburg East (Airport Area)
3.0 of 5 Hotel   |   4751 Lindle Rd, Harrisburg, PA 17111   |  
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Ranked #5 of 50 Hotels in Harrisburg
Certificate of Excellence 2014
2 reviews
1 helpful vote 1 helpful vote
“Great Place to Stay!”
5 of 5 stars Reviewed November 5, 2012

We stayed at the Holiday Inn East in October. Our stay was great! The staff was very friendly and met all of our accomodations. We are planning another trip in the future and my wife and I were pleased with the stay and will probably stay here again with our boys.

Room Tip: If you need to a crib, you should bring your own pack and play. We used a crib there (and it was fre...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,026 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • English first
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English first
Philadelphia, Pennsylvania
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 4, 2012 via mobile

First i want to give shout outs to Mick at the front desk who provided the friendliest service i have ever received at a hotel. Also to Rebecca in the hotel restaurant who made breakfast enjoyable even on days i would have rather been in bed.

That being said, i was no impressed with the cleanliness of the hotel. Rooms were barely cleaned each day. The bed gets made and you get clean towels... don't expect much more than that.
Trash could be found in the closet and under the beds and some mold can be found in the shower. Management is definitely not checking to ensure the rooms are being cleaned properly. Carpets in the hallways and meeting rooms need to be replaced as they are disgustingly dirty.

My largest complaint was the fact that there was no fridge or microwave in my room a few stays and the front desk tells me that its another $10 a day for a microwave and fridge. Seriously?

I recommend the hotel for convenience, service and location but they need to step up their game on cleanliness.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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vh34, General Manager at Holiday Inn Harrisburg East (Airport Area), responded to this review, November 7, 2012
Thank you for your stay and providing us feedback. We are pleased you liked the service offered by Mick and Rebecca, which I will be sure to share with them. We take our guests comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you were not satisfied with cleanliness of your room and the condition of our carpets. I will address your comments with the housekeeping department to ensure stay-over rooms are cleaned to standards – my apologies. We will continue to shampoo the hallway and meeting room carpets until capital funding is approved for replacement.

Thank you for the recommendation, and most importantly, the opportunity to improve.
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Allentown, Pennsylvania, United States
1 review
5 of 5 stars Reviewed November 4, 2012

I stayed in the hotel for eight weeks durring a Training acadamy and was satisfied with the accomodations. However, the staff I believe went above and beyond in terms of customer service. They were all very friendly and were willing to assist me when I had a question or concern. There were several who realy stood but I was only able to get the names of three of them before I left; Nick and Terrence at the front desk and Abdul in Houskeeping, like I said there were many who stood out, but I did not get their names.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, Maryland, United States
Top Contributor
95 reviews 95 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 4, 2012

We were in town for an event at the Hershey Park area and our group reserved a block of rooms. The price was typical for the type of hotel. When I checked in, I was given a room upgrade without asking thanks to my reward points status. The agent at check-in could not have been more welcoming. We stayed on the 5th floor in a junior suite. This room was as big as my first apartment! The room was clean, comfortable, and functional while the dacor dated. The property has a functional indoor pool, outdoor for summer use and a year round outdoor spa, all close at 11 PM. The restaurant has a goo reputation, but we did not have an opportunity to eat there. Saturday night hey feature crab legs/prime rib buffet. This hotel is pet friendly.

Room Tip: Be sure you have a rewards card, mention it at check in. If you are a gold or above at another prope...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed November 2, 2012

During 2011, a soccer tournament/convention was scheduled to stay at the hotel. There was concern of bed bugs. Before the teams arrived, management inspected every room to ensure it was safe. Then, Randy Stuart even called me post my stay to check on the accommodations! "Outstanding Service" by him and his team!!

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vh34, General Manager at Holiday Inn Harrisburg East (Airport Area), responded to this review, November 3, 2012
Thank you for having the confidence and trust in us about how serious we take bed bugs. We are safe property and take every step possible to ensure our guests feel comfortable and worry free while staying with us. We will never waver in our commitment to a welcoming environment, and encourage any arriving guest who has questions to contacts me directly.

We look forward to maintaining your loyalty and hope to see you again in the future.
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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed October 30, 2012

Although the building and common areas are somewhat dated, the rooms are absolutely fine. They have done furnishing updates. The staff and management were very accommodating and even found a great place for my daughter to practice her flute during our stay. The restaurant staff was also very helpful and found a place for our group of 20 to share a meal together at a moments notice. Our group also enjoyed the use of the pool and spa area and it was well maintained. Is this a shiny new hotel? No it isn't, but it is a great place to stay for the money in the Harrisburg area, with great highway access and a Supertarget with a Starbucks just across the street.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vh34, General Manager at Holiday Inn Harrisburg East (Airport Area), responded to this review, November 3, 2012
Thank you for taking the time to let us know how much you enjoyed your recent visit with us. We’re delighted to read you were happy with the service and accommodations we provided. Our convenient highway access, fun amenities and location to area shopping are a big hit with our customers, and we’re glad you were able to take advantage of them. Our team is very proud of our property, and while we realize we’re not brand new, we’ll never let that interfere with our #1 priority – great customer service!

Thank you for letting us provide you and your group with a great experience!
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Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 25, 2012 via mobile

Carpet throughout (halls, rooms, conference rooms) so old and stained it gave me the willies. Maid service changed my sheets and towels. Ut never cleaned sink or tub (soap spots from morning still there). Sink was gurgling and rising - asked front desk to fix it in morning. That night gurgling so loud it woke me up @November 12:30 am and sewage was rising in sink. Called front desk who wasn't sure why it hadn't been fixed and had to change rooms @November 1:00 am. Half of lights in new room did not work and mattress was sagging big time.
Be afraid of thins hotel - avoid @Des all costs.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vh34, General Manager at Holiday Inn Harrisburg East (Airport Area), responded to this review, October 27, 2012
Our sincere apologies for the recent experience you had with us. Cleanliness and condition is something we take great pride in and we’re extremely disappointed to learn of what occurred during your visit. Responding to guests needs is another area we usually excel in, so I will address the specifics of your claim in detail with the appropriate departments immediately to ensure we maintain our high standards of service and satisfaction.

You referenced November twice in your review - I would greatly appreciate hearing from you to understand more details about your visit, and how we can earn back your confidence to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Harrisburg East (Airport Area)

Address: 4751 Lindle Rd, Harrisburg, PA 17111
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Harrisburg
#5 Business Hotel in Harrisburg
#6 Romantic Hotel in Harrisburg
#7 Family Hotel in Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Harrisburg East (Airport Area) 3*
Number of rooms: 274
Official Description (provided by the hotel):
Holiday Inn® Harrisburg - East hotel offers a location that is just minutes from various attractions such as Hersheypark featuring 11 thrilling roller coasters and over 65 rides and attractions including over 20 kiddie rides, so there is something for everyone to enjoy, downtown Harrisburg offices, the PA Farm Show Complex, Giant Center and Hersheypark Stadium. History buffs can visit the National Civil War Museum and Gettysburg Battlefield. If business brings you to Harrisburg or Hershey, our hotel is designed to keep you productive. A 30,000-sq-ft meeting facility features a state-of-the-art amphitheater, and there's free high-speed, Wi-Fi Internet access. We even offer a free shuttle to the airport to keep travel simple. No other hotels near Hershey have the amenities to match a fabulous location off the PA Turnpike like we do. Families appreciate the wide variety of kid-friendly activities that include a playground, arcade, sports courts (basketball and tennis) and indoor pool. And did we mention the Olympic-size outdoor pool? After a day of fun, our pet-friendly hotel is the ideal oasis. You'll agree we're the best Harrisburg - Hershey hotel! ... more   less 
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Also Known As:
Holiday Inn Harrisburg East (Airport Area) Hotel Harrisburg
Harrisburg Holiday Inn

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