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“Great Staff and wonderful accommodations” 5 of 5 stars
Review of Hilton Garden Inn Harrisburg East

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Hilton Garden Inn Harrisburg East
3.0 of 5 Hotel   |   3943 TecPort Drive, Harrisburg, PA 17111   |  
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Sweethearts Getaway
Ranked #4 of 51 Hotels in Harrisburg
Saratoga Springs, New York
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Great Staff and wonderful accommodations”
5 of 5 stars Reviewed March 16, 2013

Beginning with our check-in Mark and Sherry were great fun and welcoming to us. Gwenda the guest manager and ninette were fabulous and her directions were great. Of all the Hilton's we have stayed at this one has the very best breakfast and assortment. Thanks to Mike the morning chef and Chef Phil who we understand makes wonderful diners which we will try next time through Harrisburg.

Room Tip: All rooms here are good.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, March 18, 2013
Dear Paul W,

Wow, thanks for your kind words describing your recent stay at our Hilton Garden Inn, Harrisburg East!

Our team performs the basics of Hospitality well, but we also look for those special opportunities where we can take it one step further. I will pass on your comments to Gwenda, Phill, Mark, Mike, Ninette and Cheryl whom were responsible for your lodging and dining experience.

Please say hello on your next visit so I can have a chance to extend personal thanks!!

Warm regards,

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • Any
English first
Romoland, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 15, 2013

for a Hilton Garden Inn, I would put it at the bottom of the spectrum. The Front Desk staff was very friendly and helpful. The restaurant staff leave a lot to be desired. The fixtures in my bathroom were broken which is not usual for a Hilton Brand hotel. It is a little off the beaten path and not close to any restaurants or freeway. It was an average stay for a moderately priced hotel, but I have stayed at other Hilton Brand hotels that I would seek out first next time. Not so sure the quality was worth the price. I was glad it was payed for by my company and not me.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, March 18, 2013
Dear DAL504,

Thanks for taking a moment to describe your recent stay. We always strive to exceed expectations and regret that was not the case from your perspective.

I am concerned about a broken bathroom fixture and hope that we fixed it immediately if you brought this to our staff's attention. Since all Trip Advisor responses are anonymous I can't check your room so please email me that info if you did not relay that issue to our staff.

I am sorry that you did not get to explore our immediate surroundings, but aside from our own restaurant, there are at least six restaurants that one could walk to or drive one minute in the Tec-Port development we are in. We are only 1/2 mile from the Capital Mall and Bass Pro Shops. Interstates 83, 81 and State Route 322 all have exits for our Paxton street location with-in ¾ o a mile or less.

Most of our Trip Advisor comments rate us 4 to 5 stars as well as the internal Hilton Guest comment scores. I apologize that our restaurant service did not meet your expectations. If you could elaborate your dining experience via email I will attend to that issue immediately.

We take your comments most seriously and truly wish to address anything you experienced. We could not discern from your posting specific issues that you may have encountered.

My email address and phone number are in this reply and I would welcome a personal discussion that would allow us to address any issue for you and future guests.

We want to have you as a satisfied customer now and in the future! My phone is 717-635-7299.
Warm regards,

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
198 reviews 198 reviews
195 hotel reviews
Reviews in 168 cities Reviews in 168 cities
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed March 15, 2013

I was in Harrisburg for a business meeting and there wasn't anything particularly close to where my meeting was (this was about 4 miles away) and this seemed like a good option vs. staying downtown (though we did go downtown for dinner and there was a small but charming restaurant row). You are basically in a suburban parking lot zone - but there is a mall near by and some chain (and a few local) restaurants nearby.

The staff was very friendly and accommodating and definitely welcoming -- definitely felt like they cared.

The rooms were big. The bed was a little firm, but I had forgotten that you could adjust that (know better for next time!)

The workout room was a little small but got there early and had no problem accessing the machines. Seems that this area got a recent upgrade as the machines were very new and seemed "next generation" - so that was really nice.

I also had breakfast in the hotel - the food was pretty good (with made to order eggs) and the service was friendly.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, March 18, 2013
Dear DAL504,

Thanks for your positive review of out Hilton Garden Inn Harrisburg East.

I am blessed with a wonderfully friendly team that likes to serve and we are so pleased that was your experience! Our Chef recently upgraded our evening menus which have gone over well. Keep in mind that we also are a fun family getaway when Hershey Park opens with its Spring Time in the Park, starting Easter weekend. its only 20 minutes away.

Please say hello the next time you visit as I would like the opportunity to personally say thanks for your business.

Warm Regards,

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 5, 2013

I had a chance to go to this hotel and found the staff to be very friendly. The room was very clean and welcoming. It was close to my business and also close to the airport. The restaurant was very nice the food was priced right and was very good. The wait staff was very nice and took care of you Ina quick manner. I would recommend this hotel to anyone.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, March 18, 2013
Dear Matotanka,

Thanks for taking valuable time to tell us of your positive experience, at our Hilton Garden Inn Harrisburg East, recently.

I will pass along your comments to our Team who really appreciate knowing their focus on guest satisfaction is noticed. I am glad you found our access to the airport, our shuttle and close proximity to highways conducive to business.

On your next trip to our hotel please ask me, as I would like personally like to thank you for your business!

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelby Township, Michigan
1 review
5 of 5 stars Reviewed March 2, 2013

From the minute I walked in, till the time I left, the hotel staff was very helpful. The food is top quality. The waitress in the restaurant was so welcoming and friendly. The room was clean and well stocked with everything needed. I will stay here the next time I am in town. Love this place.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, March 3, 2013
Dear Lisa0408446,

Wow, thanks for your kind words describing your recent stay at our Hilton Garden Inn, Harrisburg East!
Our team performs the basics of Hospitality well, but we also look for those special opportunities where we can take it one step further. I will pass on your comments and thank those responsible for your experience.

Please ask for me on your next visit so I can have a chance to extend personal thanks!!

Warm regards,

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinehurst, North Carolina
Top Contributor
69 reviews 69 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 2, 2013 via mobile

This property is not new but is well maintained. It has a restaurant and bar as well as a pool, hot tub and small fitness facility. I ate at the restaurant for dinner and it was pretty good. Prices all tend to be a little high in the Harrisburg area and this was less expensive than the Hilton down town.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, March 3, 2013
Dear Kurt H,

First, thanks for your repeat business and for taking a moment to tell us of your positive experience at our Hilton Garden Inn Harrisburg East.
Be sure you check out our web-site for special package offers that include breakfast and a special Romance package that is an excellent value. We will complete a lobby and restaurant renovation shortly along with a new menu that offers many price points. In fact we have even added fresh homemade pizza for room service that can appeal to families.

We look forward to having you back!

Warm regards,
Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware, United States
1 review
5 of 5 stars Reviewed February 28, 2013

The service at this Hilton is excellent. The employees will do above and beyond. Once, I had made reservations through a 3rd party, and when I arrived at the Hotel they didn't have my reservations, but I had the confirmation information. I had to go to a conference so they allowed me to have my room using my credit card and said that they would have it settle by time I get back and they did.

Last year the swiming pool was not working and they gave me a pass to use across the walkway.

The service in the restaurant is excellent and the staff makes you feel like family. We go about 2 times a per and always enjoy our stay. The hotel is beautiful and clean.

Room Tip: Every room is excellent depending on what your needs are. I have been on different floors, differen...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, March 2, 2013
Dear Sheila B,

I have passed along your wonderful comments to our team members responsible for your last visit at Hilton Garden Inn Harrisburg East. Thanks for your patronage and we will continue to our focus on wowing our guests which are the most important element of our business!!
Warm regards,

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Harrisburg East

Address: 3943 TecPort Drive, Harrisburg, PA 17111
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Harrisburg
#4 Family Hotel in Harrisburg
#6 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Harrisburg East 3*
Official Description (provided by the hotel):
Come stay at the brand new Hilton Garden Inn Harrisburg East hotel! We are conveniently located between the Capitol and The Sweetest Place on Earth - Hershey Park! We offer an indoor and outdoor swimming pool, indoor whirlpool, 24-hour business center as well as a fitness center for your enjoyment. Enjoy a delicious, hot, cooked-to-order breakfast served daily at our on-site restaurant, The Great American Grill. Relax and unwind at The Great American Lounge, open daily. ... more   less 
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Also Known As:
Hilton Garden Inn Harrisburg East Hotel Harrisburg
Harrisburg Hilton Garden Inn
Hilton Harrisburg

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