I've stayed in a lot of hotels this year, and have to say that my recent night spent in the Sleep Inn ranks well toward the top. It's been a couple of years since I've been at a Sleep Inn, so I didn't really know what to expect, but I was pleasantly surprised.
First impressions count a lot when checking into a hotel, and on this front the front-desk staff, "Angel," got high marks. He was friendly and welcoming, efficient, and clearly explained everything we needed to know to make our stay go well. (If you think I'm too easy with my praise, see my vividly contrasting review of the Clarion Inn in Strasburg by clicking on my "other reviews" link.) When checking out the next morning, "Matthew" was equally helpful and efficient. I generally find that this sort of positive attitude among front-desk staff is indicative of the quality and pride that the management takes in a hotel. Surly staff often mirror a substandard facility.
We had a king-bed room, which was very spacious. I'd call it a mini-suite, I guess. The living area was not separate from the bed area, but it did have a sleeper sofa, desk, nice flat-screen TV, etc. Plenty of room for two people and also perfectly workable for a family of four. The bathroom was clean and well designed, and the shower was an interesting and very roomy walk-in design. There was a small frig and microwave in the room, too. The room was quiet enough for me, and I'm a light sleeper, so bonus points for that.
Breakfast was very good, with waffles (of course), eggs, two types of sausage, cereal, pastries, fruit, yoghurt, etc. Plenty of choices. The seating area was of a good size, too, and the food area was well laid out and made it easy for everyone to get what they needed to eat without all bunching up.
The hotel is a short drive from the PA Turnpike exit, probably less than 5 minutes, and is also convenient to other nearby interstates. We ate dinner just down the road at the "Lancaster Brewing Company," which was pretty good. Ask in the hotel for 20%-off coupons.
All in all, a very good stay. We'd stay there again for sure.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 1, 2012
Thank you so much for awesome compliments and wonderful observations of our hotel! We really appreciate all of our employees and we are blessed to have a wonderful staff! You are very correct in that we take absolute pride in our hotel establishment and we truly love our guests. Personally, I have been working in the hotel industry for the past 17 years starting as a telephone operator at the age of 16. We truly try our best :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.