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“Could have been better...” 4 of 5 stars
Review of SpringHill Suites Harrisburg Hershey

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SpringHill Suites Harrisburg Hershey
3.0 of 5 Hotel   |   15 Capital Drive, at I-81 Progress Avenue Exit 69, Harrisburg, PA 17110   |  
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Ranked #12 of 50 Hotels in Harrisburg
Harrisburg, Pennsylvania
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Could have been better...”
4 of 5 stars Reviewed December 5, 2012

Although this is a relatively new hotel, there was a problem in my room with the water in the tub/shower on 2 different ocassions. First no hot water one early morning before work, and then only a trickle of cold water another early morning. However, the staff was very acommodating and provided me a room nearby to bathe the first time and I asked to be moved the second time. They are doing some construction work on the heating/ac ducts and had started on the 2nd floor so I was going to have to move anyway. I have been there for 2 weeks and that's the only problems I encountered - however, I was told by some co-workers that had a room on the Interstate side of the hotel, that the noise was terrible. The elevator area is also very noisy b/c this appears to be a frequent overnight/weekend stop for young hockey and soccer teams to stay.

Room Tip: Don't be suprised if you wake up with not water/hot water one morning... jus saying :) Otherwis...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsha D, Director of Sales at SpringHill Suites Harrisburg Hershey, responded to this review, December 6, 2012
Thank you for your comments. We are truly sorry that your experience at our hotel was not what it should have been. The issue has since been corrected with the pool . It is constantly monitored and kept at a comfortable temperature for everyone to enjoy. The Staff and Management of the SpringHIll Suites strive to offer exceptional service. It appears that we failed at this during your stay. We hope to have the opportunity to have you and your family stay with us again to experience what we are truly about.
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275 reviews from our community

Traveler rating
    127
    90
    35
    14
    9
See reviews for
108
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71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Greencastle
1 review
3 of 5 stars Reviewed December 5, 2012

We booked this hotel because my daughter was having outpatient surgery at Hershey Hospital and we wanted to stay somewhere close. My daughter loves to swim and we thought this hotel would be a good choice as the hotel is relatively new and it has an indoor pool. We planned the whole evening so that she would have time to swim at the hotel. What a disappointment!! Not only was the pool ridiculously small, it was also FREEZING cold. She was only able to stand the water for about 10 minutes. Instead of a fun night of swimming before her surgery, we got to watch her sit beside the pool in a towel crying. We asked the person at the desk about the pool and did not get an apology. We were told very flippantly that they would check in to it. Judging from some of the other trip advisor comments, it seems to be a common problem. This stay affected my whole perception of marriot hotels. I will most likely look for a different hotel in the future.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warminster, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 22, 2012

We went to Hershey this summer and had the pleasure of staying at Springhill Suites near Harrisburg. Not only was the hotel beautiful, but the staff was so kind and helpful. Normally we get odd stares and general help (traveling as a group of 20 year olds), but they treated us as any other guest. My only complaint is that the pool is too small, but other than that the hotel was perfect.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsha D, Director of Sales at SpringHill Suites Harrisburg Hershey, responded to this review, November 26, 2012
Thank you for staying with us at the SpringHill Suites Harrisburg Hershey. We are glad that you enjoyed your stay and we hope to have the opportunity to have you stay with us again when in the area.
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Sunnyvale, California
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 7, 2012 via mobile

Took a quick trip to Hersheypark and chose this hotel again. Very friendly staff, room spacious and clean. Breakfast included and fine for what it is. Pool water was too cold for my 8 year old to use -staff did apologize and offered to drive us over to their other property to use that pool. No complaints though, we will be back!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsha D, Director of Sales at SpringHill Suites Harrisburg Hershey, responded to this review, November 9, 2012
Thank you for staying with us again and for your wonderful comments. We take pride in offering great service to our guests. We look forward to having you and your family staying with us again.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2012

We booked a two-room suite for two nights. Price was reasonable. Rooms were modern, clean and comfy beds. Each had 1.5 bathrooms, which is a nice touch. Gym was great. Breakfast and downstairs area in general were very kid and user friendly (easy to let kids hang out there for a while the parents use the gym, for example). Our only beef was that the walls were thin and we happened to have some shoe clonkers above us. We'd stay there again.

Room Tip: Might want to ask not to be on the highway side.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsha D, Director of Sales at SpringHill Suites Harrisburg Hershey, responded to this review, November 6, 2012
Thank you for staying with us and for your comments. The Staff and Management are glad that you enjoyed your stay. We hope to have the opportunity for you and your family to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altoona, Pennsylvania
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 3, 2012

We stayed here for one night. The decor is very modern. The front desk staff was kind and let me check in early around 11 am. The hotel lobby, hallway, and our room all had an odd smell. We couldn't figure out what it was, the only possibility we thought of was its the cleaning products they use. We had a room facing the highway which was unfortunately very noisy. Breakfast was the usual waffles, toast, bagels, cereal, etc. Im not sure that we would stay again, although i would not absolutely count it out.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsha D, Director of Sales at SpringHill Suites Harrisburg Hershey, responded to this review, November 5, 2012
Thank you for staying with us. We appreciate your comments and feedback. Yes, we are located right off of I-81 which makes it a convenience and easily accessible location. We certain could put in a request to have a room facing away from the highway should you decide to stay with us again.
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South Carolina
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 25, 2012

Very clean, helpful staff. Generally quiet. Did hear some noise from above, but it did not interfere with a good nights sleep! Very nice area, although no restaurants within walking distance. Hotel looks and feels new.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsha D, Director of Sales at SpringHill Suites Harrisburg Hershey, responded to this review, October 27, 2012
Thank you for your comments. We welcome the opportunity to have you come back and stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Harrisburg Hershey

Address: 15 Capital Drive, at I-81 Progress Avenue Exit 69, Harrisburg, PA 17110
Location: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Harrisburg
#14 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Harrisburg Hershey 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Springhill Suites Harrisburg Hershey Hotel Harrisburg

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